Workforce Management, Forecast Change Manager - 12 Month FTC

Cardiff, Wales, United Kingdom

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£40,400 – £51,050Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Candidates should possess advanced planning skills with proven ability in workforce planning and organization, including effectively managing change and reprioritizing tasks under pressure. Excellent communication, negotiation, and influencing skills are required for stakeholder management at all levels. Data and technical proficiency, including an appreciation for data modelling (SQL), fluency in MacOS, Slack, Airtable, and GSuite tools, and a strong aptitude for learning new systems are necessary. Excellent written and verbal communication skills in English, the ability to provide clear and constructive feedback, a good understanding of Customer Operations, a strong work ethic, and a values-driven approach are also essential.

Responsibilities

The Forecast Change Manager will lead the assessment and prioritization of initiatives impacting Customer Operations headcount requirements, ensuring thorough documentation. They will collaborate with cross-functional teams to model the impact of changes on FTE and hiring needs, and serve as a liaison for new business lines within the FCR process. Responsibilities include tracking the implementation of approved forecast changes, validating business objectives, establishing an accountability framework for change owners, and analyzing FCR drivers to identify trends and improve forecasting accuracy.

Skills

Workforce Management

Forecasting

Change Management

Process Improvement

Stakeholder Management

FTE Modeling

Hiring Needs Analysis

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

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