Angi® - Care Senior Strategy Associate

Position Overview

Angi® is seeking a motivated and analytical Care Senior Strategy Associate to join our dynamic Care Operations team. This role offers a unique opportunity to significantly impact strategy, operations, and customer care across various Angi business lines. You will be instrumental in ensuring the efficient and seamless support of our customers and service professionals by overseeing workforce management needs, analyzing data, and optimizing operational processes.

About Angi®

Angi® has been dedicated to its mission of "getting jobs done well" for 30 years. We connect homeowners with reliable service professionals and provide professionals with opportunities to grow their businesses.

• A new homeowner turns to Angi every second.
• Our network boasts over 150,000 skilled pros in more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi.

We are defining the future of the home services industry, creating an environment where homeowners, service professionals, and employees all benefit. We believe home is the most important place on earth and strive to make a real impact on families, communities, and livelihoods.

About the Team

The Care Operations team is a centralized center of excellence focused on managing all workforce management needs for business lines that service customers and professionals, such as Pro Support and Homeowner Support. This team ensures the company's ability to efficiently support service by overseeing a global network of Business Process Optimization (BPO) agents. Additionally, the team acts as a liaison between operational business lines and the finance organization, ensuring transparency in operational expenditures and providing essential insights for our distributed workforce.

Responsibilities

• Oversee the delivery of service to various subsets of Angi customers and pros.
• Assist with planning and execution of critical activities including data analysis and reporting, budgeting, business forecasting, financial modeling, and improving customer and pro end-to-end experiences.
• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize their value and ensure they enable the Care organization to meet KPIs.
• Leverage the Care cost structure and allocation methods to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models to optimize cost, wait times, and other critical metrics, informing hiring and skilling decisions across all Angi Customer and Pro support lines.

Requirements

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with great attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• Problem-solving mindset with an eagerness to learn and take ownership of complex projects.
• Ability to explain information clearly and concisely to various audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Driven by data and analytics to deliver impactful solutions.
• Preferred (Plus):
  • Experience with Looker, SQL, or other data visualization tools.
  • Familiarity with SaaS platforms like Salesforce.

Application Instructions

Please refer to the Angi careers page for application instructions.

Company Information

Angi® Defining the future of the home services industry.