[Remote] Workday Analyst at UserTesting

Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Human Insights, SaaSIndustries

Requirements

Deep experience with Workday, especially Recruiting, HCM, Absence, Learning, and Security
Hands-on expertise triaging and resolving Tier I HRIS tickets using tools like Jira or ServiceNow
Strong configuration knowledge across business processes, condition rules, calculated fields, and EIBs
Experience managing security groups and role-based permissions in Workday
Familiarity with audit protocols and SOX-compliant system practices
Ability to analyze ticket trends and recommend scalable improvements
Strong communication and documentation skills—comfortable enabling stakeholders
A proactive approach to continuous learning and user training
Comfortable with ambiguity and adaptable in a fast-paced, evolving environment
Bonus: Workday Pro Certification (Recruiting, HCM, or Security) and/or experience in a high-growth tech or SaaS company

Responsibilities

Support the People Team and cross-functional partners as a service-driven and detail-oriented Workday Analyst
Maintain the reliability, security, and performance of Workday, with a focus on Recruiting, HCM, Absence, Learning, and more
Solve Tier I tickets hands-on
Empower stakeholders and help scale people systems as the company grows

Skills

Key technologies and capabilities for this role

WorkdayWorkday RecruitingHRISRecruiting SystemsSystem AdministrationData SecurityPerformance Optimization

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The team is remote-first with members across the US.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for the Workday Analyst role?

Required skills include deep experience with Workday (especially Recruiting, HCM, Absence, Learning, and Security), hands-on expertise triaging Tier I HRIS tickets using Jira or ServiceNow, strong configuration knowledge of business processes, condition rules, calculated fields, and EIBs, experience managing security groups and role-based permissions, and familiarity with audit protocols and SOX-compliant practices.

What is the team structure like for this position?

You'll join the dynamic People Team, working closely with Talent Acquisition, HR Operations, and IT, in a remote-first and collaborative environment focused on building a thoughtful employee experience.

What makes a strong candidate for this Workday Analyst role?

A strong candidate is service-driven, detail-oriented, a systems thinker excited to solve Tier I tickets, empower stakeholders, and scale people systems, with deep Workday expertise and the ability to analyze ticket trends for improvements.

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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