Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Work from Home Customer Service Coordinator-Card Account Servicing at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of Customer Service or Call Center Experience
- Live within a 100 miles radius of one of the specified zip codes (excluding CA): 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), 56301 (St. Cloud, MN)
- Ability to report in person when required with at least 24 hours notice
- Secure home office environment that is free from background noise and distractions
- Reliable private internet connection that is not supplied via cellular data or hotspot (Cable or Fiber ISP required; download speeds on VPN at least 5Mbps, 10+ Mbps preferred)
- Private network that is password protected where you have ownership or line of sight to every device
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, flexibility, and embrace change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management, and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive with effective time management and organizational skills
- Display dependability with a solid attendance record
Responsibilities
- Handle card account servicing as a Customer Service Coordinator in a work-from-home environment
- Provide customer care with compassion, empathy, and real solutions
- Listen effectively and assist customers in a people-to-people manner
- Use skills in call control, de-escalation, questioning, and independent decision-making to support customers
- Participate in formal and informal learning development opportunities and paid training
Skills
Customer Service
Active Listening
De-escalation
Call Control
Time Management
Empathy
Communication
Decision Making
Attention to Detail
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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