Work Cafe, Sr. Concierge, Coconut Grove, Miami, FL at Santander

Miami, Florida, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Associate's Degree or equivalent work experience - Preferred
3+ Years Proven retail branch experience - Preferred
1+ Years Customer Service Experience - Required
Broad knowledge of Company policies and procedures, services and products
Extensive knowledge

Responsibilities

Performs operations and service functions within the Work Café, including adherence to security, reconciliation, and monitoring policies and procedures, including routine ATM tests
Specializes in the Work Café customer experience and creates a professional, engaging, and welcoming environment for customers
Coordinates co-working, meeting facilities, and room bookings within the space, including assistance with Work Café events and programming
Supports customer needs by assisting with routine transactions and coordinating specialized support with Work Café Relationship Managers and other Santander resources
Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Maintains forms/files in Work Café and sends documents monthly to analysts for testing
Performs sporadic ATM tests to check for performance
Maintains appropriate audit logs for the Work Café
Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards and creates exceptional customer experiences with every interaction
Performs Concierge duties and acts as initial point-of-contact for all customers entering the Work Café, directing them to the appropriate area in a professional and engaging manner
Acts as a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of alternative channels
Supports Work Café Manager and Work Café Events Manager with specialized programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.)
Supports the promotion of services provided, co-working, room booking, and events aspects of the Work Café
Manages and coordinates all customer and colleague room bookings and ensures rooms are welcoming and in good order before and after appointments
Supports customers in the Work Café by acting as a key point-of-contact, taking ownership of addressing inquiries by directing them to the appropriate area, facility, resource, or business partner
Works closely with third-party baristas and cleaners to ensure the Work Café environment is welcoming and all issues are handled effectively

Skills

Customer Service

ATM Operations

Room Booking

Event Coordination

Compliance

Security Procedures

Reconciliation

Co-working Management

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

Land your dream remote job 3x faster with AI

Try Jobo Free