Welcome Coordinator (Bilingual/Spanish) at CVS Health

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Strong computer skills and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish (bilingual preferred; Polish, Russian, or other community languages where necessary)
US work authorization
Flexible and positive attitude
Welcoming and nurturing attitude toward older adult patient population
High level of integrity
Embodying 'Oaky' values (radiating positive energy, assuming good intentions, creating unmatched patient experience, driving clinical excellence, taking ownership and delivering results, being relentlessly determined)

Responsibilities

Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned

Skills

Key technologies and capabilities for this role

Bilingual SpanishCustomer ServicePatient Check-inAppointment SchedulingPhone ManagementAdministrative SupportCo-pay CollectionFax ManagementMail Distribution

Questions & Answers

Common questions about this position

What are the core responsibilities of the Welcome Coordinator?

Core responsibilities include welcoming patients and guests, conducting visit check-in, collecting co-pays, updating patient information in the electronic medical record platform, scheduling appointments, managing phone lines and faxes, maintaining cleanliness of areas, and other duties as assigned.

Is bilingual Spanish required for this role?

Fluency in Spanish is preferred as the role is Bilingual/Spanish preferred, along with other languages spoken in the communities served where necessary.

What skills are required for the Welcome Coordinator position?

Required skills include strong computer skills, basic knowledge of Google Suite, professional phone etiquette, US work authorization, and fluency in Spanish or other community languages where necessary. Strongly preferred are customer service experience and some college.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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