VP, Product Operations

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $180K - $200K

The VP of Product Operations is responsible for leading a centralized team that delivers shared services and operates as a Center of Excellence (CoE) across all product teams. This role oversees critical support functions – including Digital UX, Customer Experience, Product Marketing, Competitive Intelligence, and Product Analytics – to ensure consistent, high-quality execution and best practices across the product portfolio. The VP Product Operations partners closely with SVPs of Product, acting as an internal service provider to optimize processes, drive operational excellence, and enable product teams to achieve their strategic objectives.

Requirements

• Experience in leading and developing high-performing teams.
• Strong understanding of digital UX, customer experience, product marketing, competitive intelligence, and product analytics principles.
• Proven ability to establish and maintain best practices, standardized processes, and frameworks.
• Experience in overseeing the delivery of shared services.
• Excellent collaboration and stakeholder management skills.
• Ability to identify and implement opportunities for operational excellence.

Responsibilities

• Center of Excellence Leadership:
  • Lead and develop a high-performing team of experts in Digital UX, Customer Experience, Product Marketing, Competitive Intelligence, and Product Analytics.
  • Establish and maintain best practices, standardized processes, and frameworks to ensure consistency and quality across all product lines.
  • Serve as a hub for knowledge sharing, process optimization, and continuous improvement, fostering collaboration and eliminating silos among product teams.
• Shared Service Delivery:
  • Oversee the delivery of shared services to all product teams, ensuring resources are allocated effectively and services are tailored to meet evolving product needs.
  • Ensure the consistent application of digital UX principles, delivering high-quality user experiences across all products.
  • Standardize and optimize customer (member, client, provider) interactions to enhance satisfaction and engagement.
  • Provide go-to-market support, messaging, and positioning through robust product marketing capabilities.
  • Supply market and competitor insights to inform product strategy and decision-making.
  • Deliver actionable data, dashboards, and insights to drive product performance and support data-driven decisions.
• Collaboration & Stakeholder Management:
  • Partner with SVPs Product to understand product-specific priorities, requirements, and market contexts.
  • Facilitate regular alignment meetings with product leadership to ensure shared services are meeting business objectives.
  • Develop and manage service-level agreements (SLAs) or clear expectations for delivery timelines, quality, and outcomes.
  • Implement feedback loops to gather input from product teams, iterating on shared service offerings for continuous improvement.
  • Balance the autonomy and accountability of product owners with the efficiency and consistency of centralized support.
• Operational Excellence:
  • Identify and implement opportunities to consolidate expertise, reduce redundancies, and optimize resource utilization.
  • Monitor and assess the effectiveness of shared service offerings.

Application Instructions

• [Instructions on how to apply would be included here if available.]

Company Information

• We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.