VP, Product Design

About Clio

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary

As the VP of Product Design, you will lead the design team at Clio to solve our most pressing product challenge: creating a unified, "all-in-one" experience across our expanding portfolio of products. This is not a "clean hands" role; it requires a leader who is ready to dig into a complex and challenging product landscape. Your success will be measured by your ability to improve our multi-product experience and, in turn, our NPS.

Reporting directly to the Chief Product Officer, you will be a key member of the senior leadership team. We need a high-energy, deeply engaged leader who will immerse themselves in our products and our customers' worlds. We are looking for a pragmatic problem-solver who sees design as a critical tool to make our products work better for the people who use them every day.

What You'll Do

Design & Research Leadership

• Provide visionary leadership to the product design and research team.
• Your primary objective is to drive the creation of a cohesive, multi-product experience that delights our users.

Accountability & Execution

• Hold the design team, including managers, accountable for delivering measurable improvements.
• Foster a culture of high energy, active collaboration, and ownership, moving away from disengaged, "screen-off" postures.
• Ensure designers are actively talking to customers.

Cross-Functional Collaboration

• Revolutionize the relationship between design and engineering.
• Lead the charge in breaking down silos and ensuring design is a proactive, collaborative partner, not a team that waits for product management to throw specifications "over the fence."

Strategic Vision

• Develop and execute a design strategy that directly addresses the challenge of creating a unified experience across multiple products.
• Be instrumental in leveraging design to solve real business problems.

Team Development

• Lead and mentor an existing team of 40+ designers and managers.
• Assess the current team, ensure the right people are in the right roles, and empower them to deliver excellence.

Hands-On Engagement

• Dive deep into our products.
• Understand the intricacies of our offerings and speak with customers regularly to ensure we are solving their most pressing problems.

What You Should Have

Product Design Leadership

• Experience in product design leadership at a high-tech or SaaS software company.
• Strong portfolio showcasing successful product launches and multi-product experience.

Strategic & Tactical Execution

• Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll up your sleeves.

Multi-Product Unification

• Proven success unifying disparate product experiences into a single, cohesive user journey, especially in an environment of rapid growth or post-acquisition integration.

Design System Expertise

• Experience developing and scaling a comprehensive design system across a multi-product SaaS portfolio to drive consistency, efficiency, and a unified brand identity.

Data-Driven Mindset

• Highly analytical with the desire and ability to dig into metrics to derive insights through design dashboards.

Cross-Functional Influence

• Ability to influence, partner, and communicate cross-functionally with product, engineering, and GTM business teams across a company to set and deliver on the design vision.

Pragmatic People Leadership

• Proven ability to assess, mentor, and elevate an existing design organization.
• Energize teams, instill a culture of direct accountability from managers to individual contributors.

Why You Should Be Excited

• World-