ServiceNow

VP, Healthcare & Life Sciences Industry GTM

New York, New York, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Life Sciences, Biotechnology, SaaSIndustries

Requirements

Candidates must be a seasoned business and growth leader with experience in the Healthcare and Life Sciences (HCLS) industry, specifically covering Provider, Payor, and Life Sciences divisions. Experience in architecting industry solutions grounded in AI platforms for business transformation and driving sustained growth with transformational customers is required. The role necessitates strong partnership skills with senior leaders across Product, Marketing, Field Sales, Architecture, Partner, and the broader Industry & Solutions team. Experience in setting and executing bold bets, aligning companies, and driving elite execution in Pipeline Generation and Net New ACV growth is essential. Experience in leading senior executive workshops, partnering with verticalized sales leaders, coaching GTM teams, building partnerships with SIs, MSPs, and advisory firms, and managing cross-functional teams is also required.

Responsibilities

The VP, Global Head of Healthcare and Life Sciences (HCLS) Go-To-Market is responsible for stewarding growth upon the existing CACV portfolio by architecting industry solutions grounded in the AI platform for business transformation. This role involves inspiring sustained growth with transformational customers to drive wall-to-wall impact, creating value for patients, caregivers, and researchers by helping providers improve clinical operations and patient access, payors streamline operations and care navigation, and life sciences companies accelerate R&D and supply chain innovation. Key responsibilities include driving clarity on the plan to deliver significant year-over-year growth in global Net New ACV industry growth over the next 3 years, leading and inspiring a world-class HCLS GTM team, and providing coaching on strategies, prioritization, activation, and development. The role also involves facilitating executive-level customer workshops, serving as an executive sponsor for selected marquee accounts, establishing structured operating rhythms, leveraging analytics to identify trends and opportunities, and identifying and prioritizing wall-to-wall transformational potential across HCLS customers. Additionally, the position requires building and strengthening strategic partnerships with global consultancies, SIs, and advisory practices.

Skills

Go-To-Market Strategy
Healthcare Industry
Life Sciences Industry
AI Platform
Business Transformation
Customer Relationship Management
Product Management
Marketing Strategy
Sales Leadership
Architecture
Partner Management
Pipeline Generation
ACV Growth

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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