VP - FFIO Quality Management at Fidelity Investments

Merrimack, New Hampshire, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Bachelor’s degree required
15-20 years’ experience working in operations focused on control design and improvement
At least 5 years in a management or leadership role
Demonstrated experience in audit, risk or quality management related roles required
Experience with data analytics tools and techniques
Professional quality/risk/audit/compliance/technology-related certifications a benefit (e.g. CPA, CIA, CISA)
Demonstrated process improvement capabilities
Knowledge of operational processes and controls
Expertise in risk and quality control functions
Excellent communications skills
Strong in critical thinking and analytical skills
Ability to collaborate and build consensus
Ability to manage a team supporting multiple operational functions
Ability to work effectively with business partners
Strong presentation skills, executive presence
Ability to influence outcomes
Ability to quickly understand complex processes and assess control gaps

Responsibilities

Proactive identification of risk and establishment of controls to mitigate gaps in the control environment
Create a significantly improved control environment using automation and data analytics
Engage with all parts of FFIO to optimize the use of process and control data, synthesize data sets, and identify thematic issues to improve control environment and associate experience
Work extensively with leaders of all operational areas, as well as FFIO Risk and Technology
Participate as a strategic leader in the FFIO Digital Operations organization, including strategic planning, quality management training and education, associate development, and other leadership opportunities
Quickly understand complex processes and assess risk across the entire FFIO organization
Analyze incident data to identify themes and prioritize opportunities for improvement in operations
Influence the organization in making process improvements
Establish and maintain a Quality Controls & Analytics framework focused on quality and accuracy improvement
Partner with stakeholders in operations and external groups to ensure opportunities are optimized and appropriately prioritized
Formalize a data analytics approach focused on issue identification through creative thinking and automation
Effectively interact with all levels of management to handle all aspects of the Process Assurance and Control process
Collaborate with robotics and other automation teams to ensure controls and processes are effectively designed to reduce potential for exposure
Provide regular updates to senior FFIO leadership
Contribute to business planning and strategy development
Drive improvements and risk reduction efforts using conceptual and creative thinking, interpersonal understanding, and analytical skills
Manage and develop associate talent and growth
Lead initiatives in a fast-paced and deadline-driven environment
Establish and continually improve standard operating procedures for quality control

Skills

Risk Management

Data Analytics

Automation

Process Improvement

Quality Controls

Strategic Planning

Stakeholder Management

Incident Analysis

Robotics

Control Framework

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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