Voice Support | Healthcare Account | Earn a 21K Signing Bonus at A1M Solutions

Mandaluyong, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, OutsourcingIndustries

Requirements

At least 6 months BPO experience in a Voice Account (Inbound and Outbound)
Healthcare experience is a PLUS, not required
Ability to work independently and as part of a team
Attention to detail and strong organizational skills
Excellent verbal and written English skills
Willing to work onsite in Shaw Blvd, Mandaluyong
Amenable to working night shift

Responsibilities

Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills
Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment
Establish and negotiate payment plans with patients, based on their financial situation and organization policies
Confirm and update patient demographic and insurance information to ensure accurate billing
Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process
Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards
Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties

Skills

BPO

Voice Support

Inbound Calls

Outbound Calls

Healthcare Billing

Patient Collections

Insurance Claims

Payment Plans

HIPAA

Customer Service

English Communication

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees