Voice Services Engineer – Mid-Level at CVS Health

Buffalo Grove, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Hands-on experience with Teams Voice or similar unified communications platforms
Working knowledge of SIP protocols, legacy PBX systems, and emergency voice services
Proven track record in supporting transformation projects (e.g., migrations, upgrades)
Familiarity with monitoring and analytics tools such as Splunk, Aternity, Nectar, or Oracle EOM
Experience applying AI or automation in communications or network environments
Strong scripting or programming skills (e.g., Python, PowerShell, JavaScript)
Excellent communication, organization, and collaboration skills
Bachelor’s degree or equivalent work experience
4–6 years of experience in technology and communications (preferred)

Responsibilities

Support and enhance Teams Voice and unified communications platforms
Troubleshoot and maintain SIP End Points, Avaya PBX systems, Intrado e911, and CX-E Automated Attendant
Participate in transformation initiatives including migrations and platform upgrades
Use monitoring and analytics tools (e.g., Splunk, Aternity, Nectar, Oracle EOM) to proactively identify and resolve issues
Collaborate on AI-driven enhancements and automation for voice services
Contribute to software development and scripting for system integration and operational efficiency
Share knowledge and best practices with junior team members

Skills

Microsoft Teams Voice

SIP

Avaya PBX

Intrado e911

CX-E

Splunk

Aternity

Nectar

Oracle EOM

automation

scripting

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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