VOC Insights Analyst

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthtech, HealthcareIndustries

Requirements

Candidates should have experience in research, insights, or customer experience, with strong knowledge of survey design and analysis frameworks like NPS, CSAT, and CES. Proficiency with tools such as Typeform, SurveyMonkey, CultureAmp, or Survicate is required, along with comfort in data tools like Excel, Looker, or Tableau. Familiarity with Braze or CRM systems is a plus, and a willingness to learn SQL, BigQuery, or Python is expected. A sharp eye for detail, strong communication skills, a curious and problem-solving mindset, and a passion for customer experience are essential qualifications.

Responsibilities

The VOC Insights Analyst will design and optimize surveys for patients, doctors, and pharmacies to capture customer feedback. They will monitor experience metrics like NPS and CSAT, analyze customer sentiment, and collaborate with various teams to embed feedback loops that drive change. Responsibilities include supporting survey governance, automating survey delivery and targeting across multiple channels, and conducting A/B testing to improve survey performance. The analyst will analyze data to identify trends and opportunities, create dashboards and reports to communicate customer insights, and champion customer advocacy to foster a customer-first mindset across the organization.

Skills

Voice of Customer (VOC)

Customer Experience

Data Analysis

Feedback Programs

Survey Platforms

Automation

Data-driven Storytelling

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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