[Remote] Virtual Store Support Operator at Advance Auto Parts

United States

Advance Auto Parts Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive RetailIndustries

Requirements

Candidates must possess a high school diploma or GED and have a minimum of 2 years of related experience. Strong self-motivation, initiative, and the ability to work well under pressure are essential. Knowledge of store operations policies and procedures, excellent written and verbal communication skills, and demonstrated organizational and follow-up skills are required. Problem-solving abilities, the capacity to work effectively with other departments, and a basic understanding of automotive terms are preferred. A flexible schedule is also necessary.

Responsibilities

The Operations Support Analyst will serve as the primary contact for store and field teams, providing customer service for new stores, relocations, system changeovers, and special projects. Responsibilities include answering calls, emails, and voicemails, logging customer information into the Remedy database, and resolving inquiries efficiently. The role involves ensuring customer satisfaction within company guidelines, working with other departments to meet company goals, documenting activities, and developing feedback reports.

Skills

Customer Service
Remedy Database
Communication
Problem-Solving
Documentation
Microsoft Office

Advance Auto Parts

About Advance Auto Parts

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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