Virtual Medical Assistant (AU Medical, Office-based) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

A minimum of 2-3 years’ experience in a medical customer service environment
Demonstrated highly effective verbal, written, and interpersonal communication skills
Proven track record of providing excellent customer service
Experience supporting Australian clients is highly advantageous
Experience in an inbound/outbound call environment
Strong problem-solving and time management skills
Proficient use of computer applications, including Microsoft Office

Responsibilities

Attend to patient calls to book appointments in the system
Set patient expectations before appointments
Ensure all inquiries are handled promptly and efficiently with courtesy
Maintain a high level of conversion while demonstrating empathy for client needs
Display excellent listening skills and sharp attention to detail
Communicate effectively with clients
Add notes in Patient’s file/Appointment Notes as needed
Prioritize tasks according to department requirements or business needs
Perform other ad-hoc duties as requested

Skills

Microsoft Office

Customer Service

Call Center

Appointment Scheduling

Patient Records

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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