VIP Host, Cleveland

Position Overview

• Location Type: Onsite
• Job Type: Full-time
• Salary: $68,000.00 - $85,000.00 USD (plus bonus, equity, and benefits)

DraftKings is seeking a VIP Host in the Cleveland area to oversee and cultivate relationships with their most highly engaged players. This role is responsible for the day-to-day execution of DraftKings’ VIP engagement strategy, focusing on understanding player needs to foster long-term loyalty and deliver a world-class player experience.

Responsibilities

• Create new business revenue by developing strong, authentic, and trusted player relationships.
• Manage all aspects of player relationships through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market and proactively provide new game offerings, promotions, channels, and platforms to players.
• Lead player reactivation efforts to increase engagement.
• Compile player feedback to support platform improvements and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Requirements

• Bachelor’s degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Analytical mindset to make quick and confident decisions on data and trends.
• Willingness to travel and work nights and weekends.

Company Information

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, employees may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Application Instructions

Information not provided in the job description.