Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Mexico

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MX$126,000 – MX$126,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Video Games, Customer ServiceIndustries

Requirements

Candidates must possess strong written and verbal communication skills in both English and Spanish. The ability to multitask, adapt to a constantly evolving environment, and demonstrate excellent customer service skills is essential. Applicants should be able to actively listen and execute instructions, have full-time availability, and reside in Mexico City or Estado de Mexico. A High School Diploma is preferred but not required.

Responsibilities

Player Support representatives will communicate with players via chats, emails, and tickets to resolve issues such as lost accounts or answer questions about game details. The primary focus is on providing excellent customer service through written communication channels.

Skills

Written communication

Verbal communication

English

Spanish

Multitasking

Adaptability

Customer service

Active listening

Problem-solving

Chat support

Email support

Ticket support

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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