Vice President, Team Operations at Universal Music Group

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, eCommerceIndustries

Requirements

8–12+ years of experience in business operations, process design, or organizational development (experience in entertainment, fashion preferred)

Responsibilities

Lead cross-functional initiatives to design and optimize business processes from strategy through execution
Map and analyze current workflows to identify inefficiencies, redundancies, and opportunities for automation or improvement
Establish consistent process frameworks and documentation standards that promote scalability and clarity
Drive change initiatives across teams — ensuring smooth adoption of new systems, processes, and ways of working
Develop and implement change management strategies to improve engagement, adoption, and communication
Serve as a trusted facilitator, ensuring alignment between leadership and team members through periods of transformation
Partner with department heads to evaluate and optimize team structures, responsibilities, and cross-functional alignment
Recommend changes that improve efficiency, clarity, and collaboration between functions
Support leadership with implementation planning, communications, and performance tracking related to org changes
Understand how teams utilize tools and systems (e.g., project management, communication, data platforms) to execute work
Identify gaps or friction points between process and technology, and collaborate with IT/Product teams to improve tool adoption and integration
Develop playbooks and best practices for tool usage that align with operational goals
Implement frameworks for continuous improvement across departments, leveraging data and feedback to inform decisions
Diagnose gaps in resourcing, workflow, or process that impact team performance — and drive solutions collaboratively
Track and report on key operational metrics that reflect efficiency, alignment, and impact

Skills

Process Design

Operations Management

Workflow Optimization

Organizational Design

Change Management

eCommerce Operations

Cross-Functional Collaboration

Strategic Planning

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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