Vice President, Operations at Supernal

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, HealthcareIndustries

Requirements

12+ years in Operations, CS Ops, Product Ops, or Implementation leadership roles, ideally within SaaS, healthcare technology, or AI/automation companies
Demonstrated success building and scaling operational teams in fast-paced, ambiguous environments
Experience leading enterprise deployments, onboarding, or technical implementation programs
Strong technical fluency - comfortable with data models, APIs, integrations, automation tooling, and product workflows
Highly analytical with mastery of Excel, SQL, or BI tools
Exceptional systems thinker who can architect end-to-end operational flows
Strong operator with a bias for action and ability to handle high velocity and high stakes
Excellent communicator who can synthesize technical and business information for executives, customers, and internal teams
Operates with ownership, accountability, and a commitment to executional excellence
Thrives in a startup environment

Responsibilities

Build and lead the Operations function across Customer Success Ops, Product Ops, and Trial Operations
Develop the operational strategy and roadmap required to support enterprise customers across onboarding, deployment, optimization, and renewal
Partner with the CEO and CTO to translate company goals into operational architecture, systems, and KPIs
Own the end-to-end execution of enterprise pilots, ensuring deployments are smooth, fast, and conversion-optimized
Build repeatable implementation playbooks, integration processes, and governance models that drive consistency across customer accounts
Establish data-driven feedback loops with Product and Engineering to improve deployment workflows and product adoption
Lead CS Ops to ensure world-class customer experience, including health scoring, escalation frameworks, QBR inputs, and performance analytics
Lead Product Ops to improve product adoption, operationalize new features, and support GTM alignment on roadmap and release readiness
Ensure both functions are integrated, metrics-driven, and operating from a unified system of record
Architect and scale the internal systems that support onboarding, integration, usage analytics, and customer health
Partner with Engineering to automate internal workflows and reduce operational overhead
Own the operational stack (CRM, dashboards, integrations, reporting systems) and drive accountability through metrics and dashboards
Work closely with Product, Engineering, Sales, and RevOps to eliminate friction in the customer lifecycle
Ensure the company can execute enterprise-level deployments with speed while maintaining high reliability and compliance
Identify operational gaps and drive solutions across people, process, and tooling

Skills

Operations Leadership

Customer Success Operations

Product Operations

Process Automation

Metrics and KPIs

Implementation Playbooks

Workflow Design

Data-Driven Decision Making

Enterprise Deployments

Cross-Functional Collaboration

Supernal

Develops electric vertical takeoff aircraft

About Supernal

Supernal focuses on transforming urban transportation through the development of electric Vertical Takeoff and Landing (eVTOL) vehicles. These electric aircraft are designed to take off and land vertically, providing a zero-carbon and efficient transportation option for cities. Supernal targets urban planners, city governments, and private transportation companies, offering solutions to reduce ground traffic congestion and carbon emissions. Their business model includes the development, production, and operation of eVTOLs, generating revenue through sales, leasing, and support services like maintenance and fleet management. Based in Irvine, California, Supernal emphasizes safety and customer needs, with their eVTOL model, the S-A2, featuring eight tilting rotors to address engineering challenges. The company aims to set a high standard for advanced air mobility and believes in the importance of collaboration within the community to achieve success.

Washington, District of ColumbiaHeadquarters

2020Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public Sector, EnergyIndustries

201-500Employees

Benefits

Performance Bonus

Risks

Relocation to Irvine may disrupt operations and employee productivity temporarily.

Competition from Lilium threatens Supernal's market share in the U.S.

Geopolitical challenges may affect Supernal's expansion in Asia and Europe.

Differentiation

Supernal focuses on zero-carbon eVTOLs for urban air mobility, unlike many competitors.

The S-A2 features unique eight tilting rotors, solving multiple engineering challenges.

Supernal collaborates with Hyundai for advanced design and manufacturing expertise.

Upsides

Partnerships with Blade and Sigma enhance Supernal's market reach and operational capabilities.

FAA's regulatory frameworks could accelerate Supernal's commercial deployment by 2028.

Advancements in battery technology improve S-A2's range and charging efficiency.

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