Vice President, Onboarding Manager at BlackRock

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset Management, Wealth ManagementIndustries

Requirements

5-10 years of experience in client service, operations, sales or portfolio management support
Background in client service and account onboarding in Aladdin is required
Track record of managing high performing teams to support operational processes
Proven ability to build strong relationships with senior management, key clients, and internal/external stakeholders (e.g. Portfolio Managers, Custodians, Brokers)
Exceptional attention to detail and problem-solving abilities
Knowledge in Salesforce CRM and SQL is a plus
Excellent written and oral communication skills, and comfort in working closely with clients and colleagues at all levels
Ability to operate/prioritize effectively and adhere to tight deadlines
BA/BS or equivalent

Responsibilities

Manage a team of individuals tasked with daily onboarding and servicing of Citi accounts for both the US and APAC/EMEA regions
Collaborate with clients, custodians, and other internal partners to resolve issues
Develop an efficient process to onboard SMA accounts at scale in Aladdin
Deliver superior client experience to clients, including understanding client needs, fielding and responding to client queries
Lead projects to streamline operations, automate processes, and reduce errors
Serve as a subject matter expert for account onboarding in Aladdin
Drive continuous development in the Aladdin ecosystem to support all SMA solutions accounts
Set up new custodians, platforms, and interfaces
Other duties as assigned

Skills

Key technologies and capabilities for this role

AladdinAccount OnboardingClient ServicingTeam ManagementProcess AutomationStakeholder CollaborationRisk MitigationMetrics AnalysisProject LeadershipSMAPortfolio ManagementOperationsDirect Indexing

Questions & Answers

Common questions about this position

What experience is required for the Vice President, Onboarding Manager role?

Candidates need 5-10 years of experience in client service, operations, sales or portfolio management support, with a required background in client service and account onboarding in Aladdin. A track record of managing high performing teams, building strong relationships, exceptional attention to detail, problem-solving abilities, and excellent communication skills are also essential.

What does the team oversee in this role?

The role manages a team responsible for daily onboarding and servicing of Citi accounts in the US and APAC/EMEA regions, including account onboarding into Aladdin, responding to client inquiries, processing transitions, and strategy updates.

What benefits does BlackRock offer?

BlackRock offers a wide range of benefits including a strong retirement plan and tuition reimbursement to help employees stay energized, engaged, and inspired.

Is knowledge of specific tools like Salesforce or SQL required?

Knowledge in Salesforce CRM and SQL is a plus but not required.

What education is needed for this position?

A BA/BS or equivalent is required.

BlackRock

About BlackRock

New York City, New YorkHeadquarters

1988Year Founded

$78,647.7MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

Risks

FDIC scrutiny could lead to regulatory challenges for BlackRock.

Workforce reduction may indicate internal financial pressures or strategic shifts.

Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.

Differentiation

BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.

The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.

BlackRock's partnership with Frax Finance enhances its stablecoin market presence.

Upsides

IBIT's success attracts a broader range of cryptocurrency investors.

The Ethereum platform positions BlackRock as a leader in blockchain financial services.

Partnership with Frax Finance enhances digital finance offerings and compliance.

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