Vice President of IT Operations at Extreme Networks

California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Networking, TechnologyIndustries

Requirements

10+ years in IT infrastructure, service delivery, or enterprise operations
5+ years in senior leadership roles

Responsibilities

Lead enterprise-wide infrastructure services, including cloud, data center, network, end-user computing
Ensure 24 × 7 service availability and performance for all production environments
Drive platform observability, resilience, and standardization across enterprise technologies
Build and mature ITIL-aligned practices (incident, change, problem, configuration)
Lead service desk transformation, knowledge management, and champion adoption of AI/Automation to drive ticket deflection, resolution automation, and improve CSAT
Partner with security team to ensure solid security posture through proactive vulnerability management/patch management
Establish and monitor operational KPIs including MTTR, SLA compliance, and customer satisfaction
Be an early adopter of Extreme’s products: Deploy solutions in the real world and partner with product and engineering teams to provide feedback on performance, features, issues
Proactively engage with product teams on roadmap discussions
Partner with Sales/Marketing to build referenceable use cases and architectures that showcase Extreme on Extreme
Lead and develop a high-performing team across infrastructure, networking, and End User Computing
Build skills in cloud operations, automation, SRE, and field support
Own OpEx and CapEx budgets for infrastructure and operations; ensure alignment with business value
Drive efficiency through consolidation, automation, and vendor optimization
Lead the company’s global infrastructure, network engineering, and end-user support functions to ensure stable, secure, and scalable technology operations
Partner with business leaders to align IT strategies with organizational goals, driving operational excellence, service reliability, and innovation across all systems and platforms
Be responsible for the Customer One program inside of Extreme IT, to drive the early adoption of our own products and collaborate with product, engineering, and sales teams to provide feedback on products and influence product roadmaps

Skills

IT Operations

Infrastructure Management

Cloud Computing

Data Center

Network Engineering

End-User Support

Service Reliability

Platform Observability

IT Service Management

Product Feedback

Customer Adoption

Extreme Networks

Provides advanced networking solutions and services

About Extreme Networks

Extreme Networks specializes in advanced networking solutions that optimize and secure network operations for a variety of clients, including educational institutions, retail businesses, government agencies, and healthcare facilities. Their products include network infrastructure such as switching and routing solutions, wireless connectivity, and data center fabrics, along with cloud-based services and advanced security measures. Extreme Networks differentiates itself by offering both hardware and software solutions, as well as professional and managed services that ensure efficient network operations. Their goal is to provide comprehensive support and training to help clients maximize their networking capabilities.

Morrisville, North CarolinaHeadquarters

1996Year Founded

$16.8MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, Cybersecurity, EducationIndustries

1,001-5,000Employees

Benefits

Competitive pay

Comprehensive healthcare

HSA

Life & disability insurance

Retirement plans

Employee stock purchase program

Tuition reimbursement

PTO

Wellness programs

Risks

Securities fraud lawsuit may damage Extreme Networks' reputation and investor confidence.

Complexity of AI integration could hinder adoption of Extreme Platform ONE.

Stiff competition in cybersecurity market may affect ZTNA solution's market share.

Differentiation

Extreme Networks offers AI-powered platformization with Extreme Platform ONE.

The company provides comprehensive networking solutions, including cloud and security integration.

Extreme Networks serves diverse industries, from education to healthcare and government.

Upsides

Growing demand for AI-driven network management boosts Extreme Networks' market potential.

Expansion of 5G networks increases need for advanced networking solutions.

Rising adoption of cloud-based solutions enhances Extreme Networks' scalability and flexibility.

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