Vice President, ICG Sales Strategy & Operations at FreshBooks

San Mateo, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

Seasoned leader capable of delivering on strategic initiatives, annual planning, running day-to-day ops function, budget management, business insights, technology optimization, and team leadership
Combination of analytical thinking, strategic vision, and excellent managerial skills
Ability to work as the right-hand partner to the Chief Customer and Marketing Officer
Experience managing operations for SMB/Commercial Sales, Sales Development, Support, Solution Engineering, and Customer Success
Ability to work closely with stakeholders across GTM teams, Finance, IT, HR, and Product engineering teams
Key member of the Revenue Strategy & Operations leadership team capable of designing and implementing GTM vision

Responsibilities

Lead and manage all aspects of operations for global Support and SMB/Commercial GTM organizations
Develop and execute a comprehensive enterprise sales operations strategy aligned with business objectives
Collaborate with executive leadership to integrate strategy and annual plan with overall organizational success
Work closely with Finance, HR, Marketing Operations, Commercial Sales Operations, and other GTM Operations teams for seamless collaboration, alignment of goals, improved processes, communication, and coordination
Implement best practices for lead and sales pipeline management, sales execution, and partner sales contribution
Continuously analyze data and metrics to identify opportunities for revenue growth and operational efficiency
Evaluate technology solutions to enhance operational effectiveness; partner with Revenue Enablement and IT to identify, pilot, and implement tools for a unified tech stack supporting the end-to-end customer journey
Establish key performance indicators (KPIs) and metrics to measure revenue operations effectiveness
Regularly report on performance and provide insights to the executive team for informed decision-making
Build and lead a high-performing GTM team (inferred from "Talent Development: Build and lead a high-performing GT")

Skills

Strategy

Operations

Budget Management

Business Insights

Annual Planning

Team Leadership

GTM

Analytics

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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