Veteran Affairs Account Manager

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental Health, BiotechnologyIndustries

Requirements

Candidates must possess at least 5 years of experience in Customer Success, Customer Operations, or Account Management, with a minimum of 2 years in healthcare-specific roles. Prior experience working with or within the Department of Veteran Affairs or navigating the VA Community Care Network system is required. The role demands proven ability to manage customer networks across multiple time zones, adapt to diverse client needs, and demonstrate strong problem-solving skills. A collaborative mindset and familiarity with technical systems in fast-paced, evolving environments are also necessary.

Responsibilities

The Veteran Affairs Account Manager will serve as the primary liaison between SonderMind and Veterans Affairs Medical Center (VAMC) staff, developing and maintaining strong relationships with key VA personnel across assigned states. This role involves tailoring engagement strategies to drive referral volume, collaborating with internal teams and VAMC representatives to resolve obstacles preventing Veterans from accessing care, and managing escalations. Additionally, the Account Manager will act as a subject-matter expert, training VA staff on SonderMind services and VA referral processes, and partnering with leadership to achieve performance metrics and improve Veteran access to care.

Skills

Relationship Management

Account Management

Veteran Affairs

Mental Health Services

Community Care Network

VA Medical Center

Problem-Solving

Compliance

Process Improvement

Subject Matter Expertise

SonderMind

Connects clients with licensed therapists

About SonderMind

SonderMind connects individuals seeking therapy with licensed therapists to improve access to mental health services. The company uses a digital platform that matches clients with therapists based on their specific needs, such as anxiety or depression. This matching process ensures clients find the right support. For therapists, SonderMind simplifies the connection with clients, appointment management, and billing, allowing them to focus on care rather than administrative tasks. The company generates revenue through client fees and insurance reimbursements, as it partners with major insurance providers. SonderMind's goal is to make mental health care more accessible and efficient for both clients and therapists.

Denver, ColoradoHeadquarters

2014Year Founded

$178.2MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

501-1,000Employees

Benefits

Health, vision, & dental

PTO

Risks

Increased competition from well-funded rivals like Lyra Health and Spring Health.

Recent layoffs may indicate financial instability or integration challenges.

Modest Series F funding may limit rapid scaling and competitive edge.

Differentiation

SonderMind offers a digital platform for personalized client-therapist matching.

The company is in-network with major insurance providers, enhancing accessibility.

SonderMind integrates neuroscience applications to improve mental health engagement.

Upsides

Acquisition of Mindstrong's assets enhances data analytics capabilities.

Total Brain acquisition expands mental wellness engagement beyond traditional therapy.

Growing mental health app market offers significant growth opportunities for SonderMind.

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