Field Care Manager, ARTS -- Northern Virginia

Position Overview

• Location Type: Remote (with travel)
• Job Type: Full-time
• Salary: Not specified
• Region: NOVA (Northern Virginia)

This role involves assessing and evaluating member needs to promote optimal wellness. The Field Care Manager, Behavioral Health 2 will guide members and families toward appropriate resources for care and well-being, interpreting situations and determining courses of action independently.

Responsibilities

• Utilize high-quality, evidence-based substance use services through personalized care coordination, crisis intervention, peer support, and collaboration with medical, behavioral health, and ARTS providers.
• Provide comprehensive, integrated support to members experiencing substance use and possible co-occurring conditions, including children, adolescents, adults, and justice-involved members.
• Engage members in their communities, meeting them face-to-face whenever possible to build trust and facilitate meaningful care coordination.
• Complete all required assessments, including the Comprehensive Risk Assessment (CHRA).
• Coordinate behavioral health, substance use, and medical services, ensuring appropriate provider engagement and adherence to treatment plans.
• Improve member’s health literacy while addressing health-related social needs to positively impact member’s healthcare outcomes and well-being.
• Serve as the lead of the member’s interdisciplinary care team (ICT), overseeing care planning, transitions, and service delivery.
• Facilitate ICT meetings, ensuring seamless communication among providers, Service Coordinators, and Care Management Extenders.
• Engage in biannual and quarterly face-to-face visits, ensuring continuous monitoring and proactive intervention.
• Work with autonomy but reach out when support is needed.
• Collaborate with internal departments, providers, and community-based organizations to link to appropriate services and create a seamless, culturally competent care experience that respects the members’ preferences and needs.
• Follow processes and procedures to ensure compliance with regulatory requirements by the Virginia Department of Medical Assistance Services (DMAS) and Center for Medicare and Medicaid.

Requirements

• Must reside in Virginia.
• Active LMHP License in the state of Virginia.
• Minimum of 1 year of experience working directly with individuals with substance use disorder (SUD).
• Case management experience providing care transitions for ASAM levels of care and overall structured care management for members receiving VA Addiction and recovery services.
• Ability to travel to region-based facilities and homes for face-to-face assessments (up to 25% of the time).
• Exceptional oral and written communication and interpersonal skills with the ability to quickly build rapport.
• Ability to work with minimal supervision within the role and scope.
• Ability to use a variety of electronic information applications/software programs, including electronic medical records.
• Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel.
• Valid driver's license, car insurance, and reliable transportation.

Preferred Qualifications

• Case Management Certification (CCM).
• Experience working with Medicare, Medicaid, and dual-eligible populations.
• Field Case Management Experience.
• Experience working with pregnant and post-partum population with SUD, including Substance Exposed Infants.
• Knowledge of community health and social service agencies and additional community resources.
• Knowledge of ASAM levels of care.
• Managed Care Experience.
• Bilingual preferred (Spanish, Arabic, Vietnamese or other).