Relationship Manager
MercurySalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Relevant Vendor Relationship Management experience with demonstrable results and outcomes, including specialism in Vendor Relationship Management with strong commercial, risk management, analytical, and problem resolution skills (Desirable)
- Excellent and demonstrable communication, relationship building, and stakeholder management skills (Essential)
- Previous experience of Risk Management as a core component of role, with an eye for detail and ensuring full compliance with all Corporate and Business Unit level policies and procedures (Desirable)
- Contracting experience, including working closely with legal teams to deliver Framework Agreements, core MSAs, and SOWs (Desirable)
Responsibilities
- Act as the assigned Vendor Relationship Manager for key relationships, undertaking all required activities to comply with Capital One's Third Party Management Policy across the supplier life cycle (Due Diligence/Selection/Contracting/Onboarding/Monitoring/Offboarding)
- Work alongside peers within SMO, including other Vendor Relationship Managers, Risk and Governance team, and Sourcing function
- Act as the primary point of contact for suppliers and internal business stakeholders, managing an effective governance structure for communication and interaction
- Build detailed knowledge of supplier’s business to establish credibility with stakeholders, deliver optimal service, and develop longer-term strategic paths for the category
- Work closely with internal business customers to understand issues, continuous improvement suggestions, and new requirements, leading/facilitating discussions with suppliers to drive value
- Build wider market knowledge and insight for the managed category of suppliers to evolve relationships and support category/supplier strategies
- Serve as a proficient Contract Manager, managing suppliers per contract terms and liaising with legal teams for amendments, variations, renewals, and additions in line with policies and regulations
- Ensure business goals are met through strong performance, risk, and relationship oversight of the extended supply chain, ensuring compliance with TPM policy and collaborating with internal teams
- Travel to various Capital One and third-party sites as required
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time role.
Where is this job located?
The position is based at Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire.
What are the key responsibilities in this role?
Key responsibilities include managing the end-to-end third party life cycle, acting as the primary point of contact for suppliers and stakeholders, building supplier knowledge, working with internal customers, developing market insight, proficient contract management, and ensuring business goals through performance and risk oversight.
What is the team like for this position?
You'll join a growing team of Supply Chain Vendor Relationship professionals who are passionate about Supply Chain as a career, working alongside peers in SMO including other Vendor Relationship Managers, the Risk and Governance team, and the Sourcing function.
What makes a strong candidate for this Vendor Relationship Manager role?
Strong candidates will have experience in supplier management, the ability to build credibility with stakeholders, knowledge of contract management, and a passion for supply chain processes to manage relationships effectively across the third party life cycle.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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