Vendor Manager (12-Month FTC) at Depop

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fashion, E-commerce, RetailIndustries

Requirements

Strong experience in vendor management, account management, or operations, preferably in a BPO/customer service environment
Proven track record in managing multiple vendor relationships across geographies
Strong knowledge of customer service operations, metrics, and best practices
Excellent negotiation, influencing, and relationship-building skills
Strong analytical and problem-solving abilities
Ability to work across geographies

Responsibilities

Serve as the main liaison between the company and outsourced BPO partners
Maintain strong, collaborative relationships with vendor leadership teams
Manage communication of business updates, policy changes, and process improvements
Track vendor performance against defined SLAs, KPIs, and quality metrics
Conduct regular business reviews (weekly, monthly, quarterly) with vendors
Analyse performance data to identify trends, gaps, and opportunities
Prepare executive-level reports on vendor performance and recommendations
Ensure vendors adhere to contractual obligations, regulatory requirements, and company policies
Partner with Legal and Procurement teams on contract renewals, negotiations, and amendments
Monitor compliance with data protection, security, and confidentiality standards
Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve customer experience
Partner with internal teams (Quality Assurance, Training, Workforce Management) to address gaps
Lead root cause analysis for operational issues and oversee corrective action plans
Monitor vendor billing accuracy and ensure adherence to budget
Track and report cost savings and ROI from vendor performance improvements

Skills

Vendor Management

Customer Service

SLA Management

Performance Monitoring

Relationship Management

Process Optimization

Contract Compliance

Depop

Peer-to-peer marketplace for unique fashion items

About Depop

Depop is an online marketplace designed for buying, selling, and discovering unique fashion items, including designer pieces, vintage finds, streetwear, and sneakers. The platform operates as a peer-to-peer marketplace, allowing users to list their items for sale directly to other users. Depop generates revenue by taking a commission on each sale, which aligns the company's success with that of its sellers. The platform primarily targets younger consumers who value sustainability and often seek second-hand fashion items, making it an appealing option for those looking to reduce waste and support independent brands. Additionally, Depop fosters a sense of community among its users, encouraging interaction and connection, which enhances the buying and selling experience. This community-driven approach, along with its focus on unique and sustainable fashion, sets Depop apart from other online marketplaces.

London, United KingdomHeadquarters

2011Year Founded

$97.3MTotal Funding

ACQUISITIONCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from eBay may attract sellers away from Depop.

Marketplace fee for UK buyers may deter some users from Depop.

Generative AI development could disrupt traditional resale models, challenging Depop.

Differentiation

Depop targets younger consumers interested in unique, sustainable fashion items.

The platform fosters a community-driven approach, enhancing user experience and engagement.

Depop's commission-based model aligns its success with that of its sellers.

Upsides

Increased interest in sustainable fashion drives more consumers to Depop.

Social commerce rise creates new engagement opportunities with Depop's young audience.

U.S. resale market forecasted to grow, offering Depop significant growth potential.

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