Vehicle Tech Line Specialist at Harbinger Motors

Garden Grove, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Electric VehiclesIndustries

Requirements

3+ years’ work experience in customer service
Experience in automotive repair
Graduation from high school or equivalent
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
Valid driver’s license required
Factory training programs through OEMs are a plus
Ability to think outside the box and find creative solutions to complex problems
Understanding of vehicle systems and their interactions is a plus
Ability to travel as required (expect 10% travel)
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Excellent communication skills and team working tendencies

Responsibilities

Customer fleet technical support
Answer our Technical Support Line and see customers through to resolution with problems
Manage tier 1 support on our web portal
Help develop and refine our issue tracking systems and process
Track and automate reports on metrics related to customer service success
Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
Help with service parts fulfillment process
Training others on how to use the tools you are mastering

Skills

Key technologies and capabilities for this role

Customer ServiceAutomotive RepairTechnical SupportIssue TicketingWeb PortalMetrics ReportingFAQ CreationParts FulfillmentTraining

Questions & Answers

Common questions about this position

What benefits are offered for this role?

Harbinger offers 100% comprehensive health coverage with top-tier medical, plus a competitive base salary tailored to individual skills, experience, and market demands, along with other perks.

Is this position remote or does it require office presence?

This information is not specified in the job description.

What are the key requirements for the Tech Line Specialist role?

Candidates need 3+ years of customer service experience, automotive repair experience, high school graduation or equivalent, a valid driver's license, excellent communication skills, and the ability to self-start and collaborate.

What is the company culture like at Harbinger Motors?

Harbinger fosters a collaborative work ethic, creative curiosity, hardworking enthusiasm, and teamwork, with a best-in-class team of EV experts focused on innovation in commercial electric vehicles.

What makes a strong candidate for this position?

Strong candidates have 3+ years in customer service, automotive repair experience, the ability to interface seamlessly with diverse technical people, self-starting skills, creative problem-solving, and OEM factory training as a plus.

Harbinger Motors

Electric vehicle manufacturer for commercial use

About Harbinger Motors

Harbinger Motors manufactures electric vehicles specifically for the commercial sector, targeting businesses that need vehicles for delivery, public transportation, and logistics. Their unique chassis design enhances the driver's experience, safety, and productivity, making their vehicles user-friendly and efficient. The vehicles are equipped with drive-by-wire steering and are designed to be ready for autonomous driving. Harbinger Motors also emphasizes ergonomics, featuring a low floor height for improved driver comfort. Unlike many competitors, they utilize a data-driven approach to understand customer needs better, allowing them to offer tailored solutions and related services such as customer support and maintenance. The goal of Harbinger Motors is to transform the commercial vehicle industry by focusing on the needs of drivers and enhancing overall vehicle performance.

Gardena, CaliforniaHeadquarters

2021Year Founded

$71MTotal Funding

EARLY_VCCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Unlimited Paid Time Off

Paid Vacation

Meal Benefits

Risks

Increased competition from legacy manufacturers may impact Harbinger's market share.

Over-reliance on large customers like THOR Industries poses financial risks.

Rapid expansion could lead to operational challenges and quality control issues.

Differentiation

Harbinger offers a unique EV platform with zero acquisition premium.

The company focuses on driver experience, safety, and productivity in commercial vehicles.

Harbinger's vehicles are autonomous-ready with drive-by-wire steering and ergonomic design.

Upsides

Harbinger secured $400M in pre-orders, indicating strong market demand.

The company raised $73M in Series A funding, supporting growth and expansion.

Harbinger's focus on medium-duty EVs aligns with rising urban logistics needs.

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