PointClickCare

UX Researcher- 8 Month Contract (Senior Care)

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Tech, Healthcare, SoftwareIndustries

Requirements

Candidates must have a portfolio attached for eligibility. The UX Researcher role requires experience in user outreach discovery and validation activities, including use case discovery, persona and journey mapping development, and usability testing. The ability to provide unbiased and standardized feedback is essential. Experience leading or participating in design workshop activities, strategizing project needs and methodologies, and effectively communicating strategic decisions to leadership and stakeholders is also required. The role necessitates interpreting data from user calls, performing quick analysis and synthesis using various tools and methodologies, and collaborating with internal SMEs, customer success, data science, and customer insights. Articulating research outcomes to leadership and stakeholders to demonstrate work achieved during D&D and Delivery is crucial, as is assisting Product Managers and UX Designers in adopting research best practices. Approximately 25% travel is expected.

Responsibilities

The UX Researcher will drive strategic and tactical iteration of products by conducting research, performing usability studies, and evaluating and presenting qualitative and quantitative data. They will ensure product gains unbiased, standardized feedback and provide project leadership to other researchers and designers. The role involves leading or participating in design workshops to generate data-informed solutions, strategizing project needs and methodologies, and interpreting data to provide insights to Product, UX Design, and Engineering. Collaboration with internal teams and customers to mature understanding of personas, journeys, and use cases is a key responsibility. The researcher will articulate research outcomes to leadership and stakeholders and assist Product Managers and UX Designers in adopting research best practices. Other duties as assigned.

Skills

UX Research
User Experience
Qualitative Research
Quantitative Research
User Interviews
Surveys
Usability Testing
Data Analysis
Reporting
Healthcare Technology
Senior Care

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees

Benefits

Competitive financial rewards & equity potential
Comprehensive benefits available from day 1
Midweek mingles with free lunch
Wellness spending account
Retirement savings plan with employer match
Flexible PTO
Hybrid work models
Parental leave
Family planning support
Training & development programs
Corporate discounts program
Summer half-day Fridays
Health & wellness programs

Risks

Integration with Angel Care Medical may face inventory and billing challenges.
Real-time lab result integration with Sensiva Health raises data privacy concerns.
California network expansion may lead to increased regulatory scrutiny and compliance needs.

Differentiation

PointClickCare offers a comprehensive EHR platform for post-acute care providers.
Harmony platform improves patient transitions between acute and post-acute care facilities.
Largest post-acute care data cloud provides real-time insights for informed decision-making.

Upsides

Partnership with Kno2 enhances nationwide data exchange and interoperability.
Integration with FeelBetter optimizes workflows and increases efficiencies in medication management.
Mealtime Solutions streamlines dietary management, improving resident satisfaction and efficiency.

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