[Remote] UX Researcher- 8 Month Contract (Senior Care) at PointClickCare

Candidates must have a portfolio attached for eligibility. The UX Researcher role requires experience in user outreach discovery and validation activities, including use case discovery, persona and journey mapping development, and usability testing. The ability to provide unbiased and standardized feedback is essential. Experience leading or participating in design workshop activities, strategizing project needs and methodologies, and effectively communicating strategic decisions to leadership and stakeholders is also required. The role necessitates interpreting data from user calls, performing quick analysis and synthesis using various tools and methodologies, and collaborating with internal SMEs, customer success, data science, and customer insights. Articulating research outcomes to leadership and stakeholders to demonstrate work achieved during D&D and Delivery is crucial, as is assisting Product Managers and UX Designers in adopting research best practices. Approximately 25% travel is expected.