UX Designer - Club Operations at BJ's Wholesale Club

Marlborough, Massachusetts, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

4+ years of experience in UX design, product design, or service design, with a focus on operational, logistics, or field-based tools
Proven ability to conduct user research in real-world environments
Strong portfolio demonstrating human-centered design thinking, with examples of workflow tools, dashboards, or enterprise applications
Expertise designing and prototyping in Figma
Strong collaboration and communication skills — comfortable engaging with both front-line workers and senior leadership
Understanding of responsive design, accessibility, and mobile-first principles
Experience assisting developers with UAT testing and QA
Willingness to travel to clubs across regions (up to 25%) for research and testing
Familiarity or experience with Conversational AI is a plus

Visit clubs regularly to observe team member workflows, identify friction points, and gather insights across roles (cashiers, pickers, supervisors, managers)
Conduct structured interviews, contextual inquiries, and usability testing on-site and remotely
Translate observations into actionable experience maps, journey flows, and design requirements
Lead concepting, wireframing, and prototyping for operational tools — e.g., TM Mega App, POS transformation, order management, and in-club communications
Design for efficiency, clarity, and accessibility across devices used in club environments (mobile, tablet, handheld scanners, etc.)
Create scalable design systems that align with BJ’s digital brand but optimized for operational use cases
Validate designs with end users (TMs and managers) through iterative testing and refinement
Partner closely with Product Managers and Engineers to define feature priorities, technical feasibility, and rollout plans
Work with Data Science and Operations to embed AI-driven insights and automation into user flows
Advocate for the voice of the team member in product roadmaps, balancing operational goals with user needs
Present findings and design recommendations to senior stakeholders across Club Operations, Fulfillment, and Digital Experience