Utility Forestry Specialist at American Electric Power

Gahanna, Ohio, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, ForestryIndustries

High school diploma or equivalent
Minimum of three (3) years customer contact experience
Knowledge of field activities related to the technical aspects of customer services and distribution operations preferred
Valid driver's license
Excellent written and verbal communications skills
Proficient in Microsoft Office products (Word, Excel, PowerPoint)
Basic knowledge of distribution operations and other departments within the AEP system preferred

Assists customers by providing enhanced real-time forestry field communications
Manage and administer IO13 process to increase efficiency and reduce total volume
Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.)
Update and administer forestry web page
Monitor, manage and provide solutions to customer inquiries via email and/or phone
Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation
Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners
Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects