User Researcher - Music at Spotify

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, BiotechnologyIndustries

Requirements

Candidates should have at least 4 years of user research experience in a product-focused role and a degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology, or a related research or scientific field. They must be skilled at independently scoping, managing, and delivering research projects end-to-end, proficient in qualitative methods like in-depth interviews, diary studies, and concept testing, and experienced in strategically conducting surveys. Strong communication skills to influence stakeholders and connect insights to business strategy, along with flexibility and comfort working across B2C and B2B domains are essential.

Responsibilities

The User Researcher will design, plan, and implement comprehensive research plans to uncover user needs and behaviors. They will independently scope research questions, select appropriate methodologies, and manage timelines to deliver actionable insights with speed. Responsibilities include collaborating closely with product managers, designers, data scientists, and industry-facing partners to ensure user insights influence product and business decisions. The role also involves delivering compelling findings that balance user empathy with strategic and commercial needs, partnering with data scientists on mixed-methods studies, and building trusted relationships through engaging storytelling in presentations and workshops.

Skills

User Research

User Needs

User Behavior

Research Planning

Methodologies

Data Analysis

Collaboration

Storytelling

Spotify

Digital music streaming service with podcasts

About Spotify

Spotify provides a digital music streaming service that allows users to access millions of songs and podcasts from various artists and creators. Users can choose between a free plan, which includes advertisements, and a premium subscription that offers an ad-free experience along with features like offline listening and higher sound quality. This tiered model caters to different user preferences and budgets. Spotify generates revenue through subscription fees from premium users and advertising from the free tier. Unlike its competitors, Spotify stands out with its extensive music library, user-friendly interface, and personalized playlists. The company's goal is to connect listeners with a wide range of audio content while supporting artists and advertisers.

Stockholms kommun, SwedenHeadquarters

2006Year Founded

$2,004.2MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Extensive learning opportunities, through our dedicated team, GreenHouse

Global parental leave, six months off - fully paid - for all new parents

Flexible public holidays, swap days off according to your values and beliefs

Flexible share incentives letting you choose how you share in our success

All The Feels, our employee assistance program and self-care hub

Spotify On Tour, join your colleagues on trips to industry festivals and events

Risks

Accidental display of adult content may harm Spotify's reputation.

Creating its own music to avoid royalties could lead to legal issues.

Layoffs may affect Spotify's operational efficiency and employee morale.

Differentiation

Spotify offers a vast library of music and podcasts globally.

The platform's user-friendly interface enhances user experience and engagement.

Spotify's personalized playlists cater to individual user preferences.

Upsides

Spotify's AI-powered Wrapped feature enhances user engagement and personalization.

Expansion into political podcasting taps into new audience segments.

Growing podcast popularity in Africa presents expansion opportunities for Spotify.

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