Operations Consultant
Halborn60,000 - 90,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$70,000 – $90,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine LearningIndustries
Requirements
Candidates should have at least 2 years of proven experience in a customer support role, preferably in a high-tech or fast-paced environment providing premium support to large enterprise customers. Exceptional empathy and a genuine desire to help customers are essential, along with strong problem-solving skills and excellent organizational abilities to manage multiple tasks effectively. Strong communication skills, both written and verbal, are required to convey complex information clearly.
Responsibilities
The User Operations Specialist will serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions. They will juggle multiple competing priorities and tasks while ensuring a high level of service and responsiveness. The specialist will collaborate with team members to troubleshoot complex issues and escalate them as needed. Maintaining a deep understanding of products and services to provide knowledgeable support is crucial, along with documenting customer interactions for continuous improvement. They will work closely with other departments to resolve customer issues and stay informed of new product features to provide current support. Additionally, the specialist will contribute to the development of support processes and materials, such as FAQs and knowledge base articles.
Skills
Customer Support
Troubleshooting
Empathy
Problem-Solving
Communication
Documentation
Knowledge Base
Customer Experience
Harvey
Custom AI solutions for law firms
About Harvey
Harvey.ai builds custom Large Language Models (LLMs) specifically designed for top law firms to help them tackle complex legal challenges. These AI models are tailored to various legal practice areas and jurisdictions, allowing firms to enhance their efficiency and accuracy in legal work. Harvey.ai's technology includes an AI chatbot developed in collaboration with Allen & Overy, which demonstrates how their solutions can streamline operations and reduce manual workloads. The company operates on a business model that combines customization fees for developing these models with ongoing subscription fees for support and updates. Unlike many competitors, Harvey.ai focuses exclusively on the legal sector, ensuring that their products meet the unique needs of elite law firms. The goal of Harvey.ai is to transform the legal industry by providing advanced AI tools that improve decision-making and operational efficiency while maintaining high standards of data security.
Key Metrics
San Francisco, CaliforniaHeadquarters
2022Year Founded
$200.4MTotal Funding
SERIES_CCompany Stage
Cybersecurity, LegalIndustries
201-500Employees