Onboarding Specialist
RoutableSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries
Requirements
- Proficiency in the Quantum Metric platform to build out individual digital properties, including workspaces with optimal segmentation, navigation, dashboards, and alerts
- Ability to uphold company values of passion, persistence, and integrity
- Value all types of experience and education (not expecting to meet every qualification)
Responsibilities
- Drive Successful Onboardings: Own the initial phase of onboarding digital properties for new and existing customers, ensuring their Quantum Metric partnership is positioned for long-term success and rapid time to value
- Implement Optimal Subscription Configurations: Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports, tailoring each digital property’s setup to industry-specific needs and best practices
- Provide Early, Actionable Insights: Provide meaningful, data-driven insights post-deployment to spark customer excitement and demonstrate tangible business value early in the partnership
- Track and Monitor Onboarding Progress: Manage all onboarding tasks through GuideCX, driving accountability and visibility while achieving internal goals from production deployment to first insight delivery
- Ensure Quality and Best Practice Alignment: Validate that all expected industry events are firing correctly, audit any proof of concept configurations for alignment to best practices, and partner with Implementation Engineers to remediate gaps
- Innovate and Enhance Onboarding Processes: Proactively improve onboarding content, tools, and team processes, contributing new approaches to leverage Quantum Metric technology
Skills
UX Design
User Experience
UI Configuration
Quantum Metric
Platform Configuration
Onboarding Optimization
Digital Experience
Quantum Metric
Continuous product design and customer insights platform
About Quantum Metric
Quantum Metric focuses on Continuous Product Design, which helps organizations understand and prioritize the needs of their customers. The platform gathers insights from a significant portion of internet users, allowing businesses in sectors like retail, travel, financial services, and telecommunications to make informed decisions. By promoting a customer-centric approach, Quantum Metric enables teams to quickly align on what customers want and discover valuable opportunities for improvement. Unlike many competitors, Quantum Metric emphasizes real-time insights and collaboration between business and technology teams. The company's goal is to enhance customer experiences and drive value for its clients through a subscription-based model.
Colorado Springs, ColoradoHeadquarters
2015Year Founded
$221.8MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Consumer SoftwareIndustries
201-500Employees
Benefits
Flexible work environment
PTO plan
Health insurance
WFH + Internet Stipend
Growth opportunities
Equity + 401(k) matching
Risks
Market saturation from AI-driven analytics platforms could reduce differentiation.
Flexible payment options may shift focus from Quantum Metric's core services.
Competitive pressure from Alibaba and E-Mart partnership may impact retail clients.
Differentiation
Quantum Metric is a pioneer in Continuous Product Design, focusing on customer needs.
Felix AI offers real-time session summarization, enhancing digital customer experience.
Quantum Metric captures insights from 29% of the world's internet users.
Upsides
Increased focus on AI-driven analytics tools enhances customer experience.
Quantum Metric's new product suite improves digital decision-making.
Growing online shopping trends boost demand for digital platforms.
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