Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, accurate and competitive pricing, proper signing, instock and inventory levels, budgeting, forecasting sales, and assessing economic trends and community needs
- Knowledge of proper Customer/Member service approaches and techniques to resolve needs, complaints, and issues within Company guidelines and standards
- Experience in overseeing community outreach programs
- Familiarity with Company and legal policies, procedures, and regulations for compliance, including analyzing reports, asset protection, safety controls, operational and quality assurance reviews
- Skills in providing supervision and development opportunities for Associates, including hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset
- Expertise in providing quality eyewear: consulting/educating Members/Customers, selecting products, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repair, and maintaining Optical equipment
- Ability to uphold the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing policies, and suggesting resolutions
- Capability to develop and maintain relationships with key stakeholders, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
- Commitment to "Respect the individual": building high-performing teams, embracing differences, creating belonging culture, working collaboratively, building relationships, communicating effectively, attracting/retaining talent, empowering/developing talent, recognizing contributions
- Commitment to "Act with Integrity": maintaining high standards of integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, acting selfless/humble
Responsibilities
- Drive sales in the Vision Center by ensuring effective merchandise presentation, accurate/competitive pricing, proper signing, instock/inventory levels, budgeting, forecasting sales, and assessing economic trends/community needs
- Model, enforce, and provide direction/guidance to Associates on Customer/Member service to resolve needs/complaints/issues within Company guidelines/standards
- Oversee implementation of and participate in community outreach programs; encourage Associates to serve as good community members
- Ensure compliance with Company/legal policies/procedures/regulations by analyzing/interpreting reports, implementing/monitoring asset protection/safety controls, overseeing safety/operational/quality reviews, developing/implementing action plans, providing direction on Company programs/strategic initiatives, and directing Associates on confidentiality
- Provide supervision/development for Vision Center Associates: hiring, training, mentoring, assigning duties, recognition, promoting belonging mindset
- Ensure quality eyewear provision: consult/educate Members/Customers, select products, obtain measurements, verify prescriptions, maintain confidentiality, perform minor frame repairs, maintain Optical equipment
- Uphold Open Door Policy: meet with Associates, listen to concerns, research issues, review policies/procedures, suggest resolutions
- Coordinate/complete/oversee job-related activities/assignments: develop/maintain stakeholder relationships, support plans/initiatives, identify/communicate goals/objectives, build accountability/measure progress, identify/address improvements, demonstrate adaptability, promote continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing/supporting Open Door Policy, providing direction on business processes/practices
Skills
Customer Service
Inventory Management
Sales Forecasting
Budgeting
Hiring
Training
Mentoring
Compliance
Asset Protection
Safety Controls
Optical Consulting
Prescription Verification
Optical Equipment Maintenance
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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