(USA) Store Lead at Walmart

Tewksbury, Massachusetts, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
  • Skills in building relationships with associates for feedback and providing information to customers and associates
  • Experience in driving financial performance, including confirming budgeted sales, wages, and expenses; controlling expenses; creating budgets; and analyzing economic trends and community needs
  • Capability to participate in and lead community outreach programs, establish relationships with key community individuals/groups, and represent the company externally
  • Knowledge of facility operations, including setting service levels, merchandise presentation (pricing, signage, inventory), executing company programs, ensuring quality assurance, and overseeing safety
  • Proficiency in supervising, hiring, training, mentoring, and developing management and hourly associates, including assigning duties, setting expectations, and providing recognition
  • Ability to drive execution of business plans and projects by identifying needs, developing plans, removing barriers, measuring progress, and adapting
  • Competence in promoting company policies, procedures, mission, values, ethics, and utilizing the Open Door Policy
  • Skills in evaluating business effectiveness, consulting stakeholders, and improving efficiency/cost-effectiveness

Responsibilities

  • Direct and guide management and hourly associates on customer service approaches and techniques
  • Drive and ensure financial performance of the facility by assisting the store manager in expense control, creating improvement plans, budgets, and forecasts
  • Participate in community outreach, encourage associate involvement, represent the company, and promote company programs/events/sustainability efforts
  • Direct facility operations, including merchandise presentation, inventory management, program execution, quality assurance, and safety reviews
  • Provide supervision and development for management and hourly associates through hiring, training, mentoring, duty assignment, expectation setting, recognition, and delegation
  • Drive execution of business plans and projects by identifying needs, communicating priorities, removing obstacles, providing resources, measuring performance, and developing contingencies
  • Supervise associates by selecting/training/mentoring, building team environments, conducting evaluations, providing recognition/coaching, and promoting belonging
  • Promote and support company policies, procedures, mission, values, ethics, and integrity through training and ensuring compliance
  • Ensure business needs are met by evaluating plans/programs, consulting stakeholders, applying improvement suggestions, and supporting community events
  • Build high-performing teams, embrace differences, create a culture of belonging, and provide opportunities for associates to thrive

Skills

Customer Service
Team Leadership
Financial Management
Budgeting
Inventory Management
Merchandise Presentation
Community Outreach
Operations Management
Sales Forecasting
Expense Control

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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