(USA) Store Lead at Walmart

Philadelphia, Pennsylvania, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
  • Skills in building relationships with associates for feedback and providing information to customers and associates
  • Experience in driving financial performance, including confirming budgeted sales, wages, and expenses, controlling expenses, creating budgets, and analyzing economic trends
  • Capability to participate in and lead community outreach programs, establish relationships with community groups, and represent the company externally
  • Knowledge of facility operations, including merchandise presentation, pricing, inventory management, quality assurance, safety, and executing company programs
  • Proficiency in supervising, hiring, training, mentoring, and developing management and hourly associates, including setting expectations and delegating objectives
  • Ability to drive execution of business plans, identify needs, remove barriers, measure performance, and develop contingency plans
  • Commitment to promoting company policies, procedures, mission, values, ethics, integrity, and the Open Door Policy
  • Skills in evaluating business effectiveness, consulting stakeholders, and improving efficiency and cost-effectiveness

Responsibilities

  • Direct and guide management and hourly associates on customer service approaches by modeling excellence and ensuring resolutions
  • Drive financial performance by achieving budgets, controlling expenses and wages, creating improvement plans, and forecasting budgets
  • Participate in community outreach, build relationships with key community individuals/groups, represent the company, and promote sponsored programs
  • Direct facility operations by setting service standards, developing merchandise presentation, maintaining inventory, and overseeing safety/quality
  • Provide supervision and development for associates through hiring, training, mentoring, assigning duties, recognition, and performance evaluations
  • Execute multiple business plans by identifying needs, communicating priorities, removing obstacles, measuring progress, and supporting learning
  • Promote company policies, ethics, and a belonging mindset by training others and ensuring compliance
  • Evaluate and improve ongoing plans, programs, and initiatives through stakeholder consultation and community event support
  • Build high-performing teams, embrace diversity, and create a culture of belonging where associates feel supported

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipFinancial ManagementBudgetingInventory ManagementMerchandise PresentationCommunity OutreachOperations ManagementExpense ControlSales Forecasting

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What are the main responsibilities of the Store Lead?

The role involves directing customer service, driving financial performance, participating in community outreach, overseeing facility operations, and providing supervision and development for associates.

What leadership skills are needed for this role?

Key skills include directing and guiding teams, hiring, training, mentoring associates, setting expectations, delegating objectives, and building a team-based work environment.

What is the work environment like for the Store Lead?

The role emphasizes building a team-based work environment, modeling excellent customer service, and supporting continuous learning and associate development.

Is remote work an option for this position?

This information is not specified in the job description.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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