Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and TourtoTeach methods
- Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate business objectives
- Experience modeling and demonstrating exceptional customer service using the One Best Way (OBW) service model
- Proficiency in managing customer service initiatives, resolving customer needs/complaints/issues, developing action plans, and providing process improvement leadership
- Knowledge of reviewing/evaluating P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes
- Ability to develop/implement action plans to mitigate shrink and achieve sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset
- Recruiting and developing qualified associates to meet staffing needs and company growth
- Experience developing/maintaining relationships with stakeholders, supporting plans/initiatives, identifying/communicating goals, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Commitment to ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy, and providing direction/guidance
- Alignment with "Respect the Individual" principles: building high-performing teams, embracing differences, creating belonging culture, working collaboratively, attracting/retaining talent, empowering/developing talent
- Alignment with "Act with Integrity" principles: maintaining/promoting integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, acting selfless
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening to associates, touring stores, providing feedback, TourtoTeach, communicating/collaborating on store operations/technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate exceptional customer service standards to associates via OBW service model, manage/support customer service initiatives (e.g., store of the community, outreach programs), ensure resolution of customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership for high-quality customer experience
- Drive financial performance/sales in designated store area by reviewing/evaluating P&L statements, managing/assisting in budgeting/forecasting/expense control indexed to sales, monitoring/ensuring merchandise presentation/seasonal transitions/inventory flow/operational processes, and developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations, promoting belonging mindset, and recruiting/developing associates for staffing needs/company growth
- Coordinate/complete/overssee job-related activities/assignments by developing/maintaining stakeholder relationships, supporting plans/initiatives for customer/business needs, identifying/communicating goals/objectives, building accountability/measuring progress, identifying/addressing improvements, demonstrating adaptability, and promoting continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing/supporting Open Door Policy, and providing direction/guidance on application in business processes/practices
Skills
Team Leadership
Associate Training
Customer Service
Profit and Loss Management
Budgeting
Forecasting
Merchandising
Inventory Management
Shrink Mitigation
Store Operations
Hiring
Mentoring
Performance Feedback
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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