Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerceIndustries
Requirements
- Ability to assist management with supervision, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving complaints per company guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Knowledge of safety procedures, including conducting safety sweeps, forklift spotting and handling, disposing of hazardous materials, following steel standard guidelines, and reporting unsafe situations
- Experience overseeing ecommerce operations (e.g., Club Pick Up, Ship From Club), auditing feedback, resolving complaints, escalating issues, identifying trends, and implementing solutions
- Skills in supervising associates for ecommerce, including training, providing resources, assigning duties, feedback, communicating goals, and ensuring coverage
- Capability to execute Sam's Club Pickup plan, update operations with KPIs, audit orders, ensure equipment readiness, maintain strategy awareness, tour club for performance evaluation, train associates, and develop metrics
- Proficiency in supporting CPU efficiency projects using KPIs, leadership insight, modeling picking/loading, executing improvements, identifying gaps, implementing solutions, and ensuring staffing
- Member service skills: acknowledging members, identifying needs, guiding on self-service tech, assisting purchases, locating merchandise, resolving issues, promoting products/services
- Maintenance skills for sales floor: handling claims/returns, zoning, stocking, organizing, setting up displays, removing damaged goods, signing/pricing, identifying shrink/damages, securing merchandise
- Oversight of picking and staging club pick up orders per policy
- Ability to develop, communicate, and implement processes by collaborating, analyzing data, monitoring progress, and addressing improvements
- Commitment to compliance with company policies, procedures, ethics, and integrity
Responsibilities
- Supervise associates in assigned area by assigning duties, communicating goals/feedback, training on processes, guiding on member service, resolving issues per guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting/hiring/scheduling/promoting/coaching/evaluating
- Maintain facility safety through sweeps, forklift procedures, hazardous material handling, steel standards, and reporting unsafe conditions
- Oversee ecommerce programs (e.g., Club Pick Up, Ship From Club) by auditing feedback, resolving complaints, escalating issues, identifying trends, and supporting solutions
- Supervise ecommerce associates by training, resourcing, assigning duties, providing feedback, communicating goals, and ensuring pickup coverage
- Execute Pickup plan: update KPIs, audit orders, ensure equipment readiness, evaluate performance via tours, train associates, develop metrics, and assess CPU effectiveness
- Support CPU efficiency projects: leverage KPIs/insight to resolve gaps, model picking/loading, execute improvements, evaluate plans, implement solutions, communicate for staffing
- Provide member service: acknowledge members, identify needs, guide on tech/purchases, locate items, resolve concerns, promote products/services
- Maintain sales floor/merchandise: handle claims/returns, zone/stock/organize, set up displays, remove damages, sign/price, identify shrink, secure high-shrink items
- Oversee picking/staging of club pick up orders per policy
- Develop/implement processes by collaborating with stakeholders, analyzing data, monitoring results, and addressing improvements
- Demonstrate/promote compliance with policies, procedures, ethics/integrity
Skills
Supervision
Associate Training
Member Service
Ecommerce Operations
Club Pickup
Customer Complaint Resolution
Safety Compliance
Performance Auditing
Recruiting
Scheduling
Forklift Safety
Hazardous Materials Handling
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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