Supervisor, Operations (Event Processing)
Verra MobilitySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to assist management with supervision, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving complaints per company guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Knowledge of safety procedures, including conducting safety sweeps, forklift spotting, handling/disposing hazardous materials, following steel standard guidelines, and reporting/correcting unsafe situations
- Experience overseeing ecommerce operations (e.g., Club Pick Up, Ship From Club), auditing feedback, resolving complaints, escalating issues, identifying trends, and implementing solutions
- Skills in supervising associates for ecommerce, including training, providing resources, assigning duties, feedback, communicating goals, and ensuring coverage
- Capability to execute Sam's Club Pickup plan, update KPIs, audit orders, ensure equipment readiness, monitor strategy/goals, tour club for performance evaluation, train associates, and develop metrics
- Proficiency in supporting CPU efficiency projects using KPIs, leadership insight, modeling picking/loading, executing improvements, identifying gaps, implementing solutions, and ensuring staffing
- Member service skills: acknowledging members, identifying needs, guiding on self-service tech, assisting purchases, locating merchandise, resolving issues, promoting products/services
- Maintenance skills for sales floor: handling claims/returns, zoning, stocking/organizing merchandise, setting up displays, cleaning, removing damaged goods, signing/pricing, identifying shrink/damages, securing fragile/high-shrink items
- Oversight of picking/staging club pickup orders per company policy
- Ability to develop/communicate/implement processes by collaborating with managers/coworkers/customers/partners, analyzing information, monitoring progress, and addressing improvements
- Commitment to demonstrating/promoting compliance with company policies, procedures, ethics, and integrity
Responsibilities
- Assist management in supervising associates in assigned area
- Maintain facility safety per company policies
- Support Sam's Club ecommerce plan by overseeing operations, auditing feedback, resolving complaints, and implementing solutions
- Supervise associates supporting ecommerce programs
- Execute Sam's Club Pickup plan and processes, including KPIs, audits, equipment checks, performance evaluations, and metric development
- Support projects to improve CPU efficiencies
- Provide member service and support
- Ensure sales floor and merchandise presentation maintenance
- Oversee picking and staging of club pickup orders
- Develop, communicate, and implement processes to meet business needs
- Promote compliance with company policies, procedures, ethics, and integrity
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What are the main responsibilities of the Personal Shopper Lead?
The role involves assisting management with supervising associates, supporting Sam's Club ecommerce programs like Club Pick Up, executing the Pickup plan, improving CPU efficiencies, and providing member service.
What supervisory duties does this role include?
The position requires assigning duties to associates, communicating goals and feedback, training on processes, providing direction on member service, ensuring compliance with policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
What skills are needed for success in this role?
Key skills include leadership and supervision of associates, knowledge of ecommerce programs like Club Pick Up, ability to execute pickup processes using KPIs, process improvement, and strong member service techniques.
What does Walmart emphasize in this role regarding company policies?
The role emphasizes ensuring compliance with company policies and procedures, maintaining safety according to company guidelines, supporting the Open Door Policy, and following steel standard guidelines.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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