(USA) Personal Shopper Lead - Sam's at Walmart

Tallahassee, Florida, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to assist management with supervision, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving complaints per company guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Knowledge of safety procedures, including conducting safety sweeps, forklift spotting and handling, disposing of hazardous materials, following steel standard guidelines, and reporting unsafe situations
  • Experience overseeing ecommerce operations (e.g., Club Pick Up, Ship From Club), auditing feedback, resolving complaints, escalating issues, identifying trends, and implementing solutions
  • Skills in supervising associates for ecommerce, including training, providing resources, assigning duties, feedback, communicating goals, and ensuring coverage
  • Capability to execute Sam's Club Pickup plan, update KPIs, audit orders, ensure equipment readiness, maintain strategy awareness, tour club for performance evaluation, train associates, and develop metrics
  • Proficiency in supporting CPU efficiency projects using KPIs, modeling picking/loading, executing improvements, identifying gaps, implementing solutions, and ensuring staffing
  • Member service skills: acknowledging members, identifying needs, guiding on self-service tech, assisting purchases, locating merchandise, resolving issues, promoting products/services
  • Maintenance skills for sales floor: handling claims/returns, zoning, stocking/organizing merchandise, setting up displays, removing damaged goods, signing/pricing, identifying shrink/damages, securing fragile/high-shrink items
  • Oversight of picking/staging club pickup orders per policy
  • Ability to develop, communicate, and implement processes by collaborating, analyzing data, monitoring progress, and addressing improvements
  • Commitment to compliance with company policies, procedures, ethics, and integrity

Responsibilities

  • Assist management in supervising associates by assigning duties, communicating goals/feedback, training on processes, providing member service guidance, resolving issues per guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting/hiring/scheduling/promoting/coaching/evaluating
  • Maintain facility safety by conducting sweeps, following forklift/hazardous material procedures, adhering to steel standards, and reporting/correcting unsafe situations
  • Support Sam's Club ecommerce plan by overseeing operations (e.g., Club Pick Up), auditing feedback, resolving complaints, escalating issues, identifying trends, and aiding solutions
  • Supervise ecommerce associates by training/providing resources, assigning duties, giving feedback, communicating goals, and ensuring pickup location coverage
  • Execute Pickup plan by updating KPIs, auditing orders, ensuring equipment readiness, touring for performance, training associates, evaluating processes/metrics, and supporting new metric development
  • Support CPU efficiency projects by using KPIs/insight to resolve gaps, modeling picking/loading, executing improvements, identifying/implementing solutions, and ensuring staffing
  • Provide member service: acknowledge members, identify needs, guide on tech/purchases, locate merchandise, resolve issues, promote products/services
  • Maintain sales floor/merchandise per policies: handle claims/returns, zone/stock/organize, set up displays, remove damaged goods, sign/price, identify shrink/damages, secure fragile items
  • Oversee picking/staging of club pickup orders per policy/procedures
  • Develop/communicate/implement processes by collaborating with stakeholders, analyzing data, monitoring results, and addressing improvements
  • Demonstrate/promote compliance with policies, procedures, ethics/integrity by guiding associates

Skills

Key technologies and capabilities for this role

SupervisionAssociate TrainingMember ServiceEcommerce OperationsClub PickupCustomer Complaint ResolutionSafety CompliancePerformance AuditingRecruitingSchedulingForklift SafetyHazardous Materials Handling

Questions & Answers

Common questions about this position

Is this position full-time?

Yes, this is a full-time position.

What is the work location for this role?

This information is not specified in the job description.

What skills or experience are required for the Personal Shopper Lead role?

The role requires supervisory skills including assigning duties, training associates, providing feedback, ensuring compliance with policies, and experience with ecommerce programs like Club Pick Up and Ship From Club.

What is the company culture like for this position?

The culture emphasizes supporting the Open Door Policy, ensuring safety, compliance with company policies, and providing excellent member service.

What makes a strong candidate for this Personal Shopper Lead position?

Strong candidates have experience supervising associates, managing ecommerce pickup operations, improving processes using KPIs, and delivering excellent member service.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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