Senior Manager, Ecommerce Business Operations
SpreetailSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to assist management with supervision, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, ensuring compliance with policies, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Knowledge of safety procedures, including conducting safety sweeps, forklift spotting, handling/disposing hazardous materials, following steel standard guidelines, and reporting unsafe situations
- Experience overseeing ecommerce operations (e.g., Club Pick Up, Ship From Club), auditing customer feedback, resolving complaints, identifying trends, and implementing solutions
- Skills in supervising associates for ecommerce, including training, providing resources, assigning duties, feedback, communicating goals, and ensuring coverage
- Capability to execute Sam's Club Pickup plan, including updating KPIs, auditing orders, ensuring equipment readiness, touring club for performance evaluation, training associates, and developing metrics
- Proficiency in supporting CPU efficiency projects, leveraging KPIs, modeling picking/loading, executing process improvements, evaluating programs, implementing solutions, and ensuring staffing
- Member service skills, including acknowledging members, guiding on self-service tech, assisting with purchases, locating merchandise, resolving issues, and promoting products/services
- Maintenance skills for sales floor and merchandise, including handling claims/returns, zoning, stocking/organizing, setting up displays, removing damaged goods, signing/pricing, identifying shrink/damages, and securing merchandise
- Oversight of picking and staging club pickup orders according to company policy
- Ability to develop, communicate, and implement processes by collaborating with stakeholders, analyzing information, monitoring progress, and addressing improvements
- Commitment to demonstrating, promoting, and supporting compliance with company policies and procedures
Responsibilities
- Assist management with supervising associates in assigned area by assigning duties, communicating goals/feedback, training on processes, providing direction on member service, resolving complaints per guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting/hiring/scheduling/promoting/coaching/evaluating
- Maintain facility safety by conducting safety sweeps, following forklift/hazardous materials procedures, steel standards, and reporting/correcting unsafe situations
- Support Sam's Club ecommerce plan by overseeing operations (e.g., Club Pick Up, Ship From Club), auditing online feedback, resolving/escalating complaints, identifying trends, and aiding management in solutions
- Supervise associates supporting ecommerce by training/providing resources, assigning duties, giving feedback, communicating goals, and ensuring pickup location coverage
- Execute Sam's Club Pickup plan by updating operations with KPIs, auditing orders, ensuring equipment readiness, maintaining strategy awareness, touring club for CPU performance, training associates, evaluating processes/metrics, and supporting new metric development
- Support CPU efficiency projects by using KPIs/leadership insight to resolve gaps, modeling picking/loading, executing improvements, evaluating programs, implementing productivity/quality solutions, and communicating for proper staffing
- Provide member service by acknowledging members, identifying needs, guiding on self-service tech, assisting purchases, locating merchandise, resolving issues, and promoting products/services
- Ensure sales floor/merchandise maintenance by handling claims/returns, zoning, stocking/arranging/organizing, setting up/cleaning displays, removing damaged goods, signing/pricing, identifying shrink/damages, and securing fragile/high-shrink items
- Oversee picking and staging of club pickup orders throughout the day per company policy
- Develop/communicate/implement processes to meet business needs by collaborating with managers/co-workers/customers/partners, analyzing information, monitoring progress/results, and identifying/addressing improvements
- Demonstrate, promote, and support compliance with company policies and procedures
Skills
Supervision
Associate Training
Member Service
Ecommerce Operations
Club Pickup
Safety Compliance
Customer Complaint Resolution
Performance Evaluation
Recruiting
Scheduling
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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