Customer Support Specialist - Remote Overnight Shift
MudflapSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour-to-Teach), communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Skill in introducing and leading company change efforts, providing clear expectations/guidance for business solutions, and communicating business objectives effectively
- Proficiency in modeling/demonstrating exceptional customer service (One Best Way service model), managing/supporting customer service initiatives (e.g., store of the community, outreach), resolving customer needs/complaints/issues, developing/implementing action plans for deficiencies, and providing process improvement leadership
- Capability to drive financial performance/sales by reviewing/evaluating P&L statements, managing/assisting in budgeting/forecasting/expense control, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, and developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Experience in providing supervision/development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, ensuring diversity/belonging, and recruiting to meet staffing needs/company growth
- Ability to coordinate/complete/oversight job-related activities by developing/maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building accountability/measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Knowledge of ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity through action plans, utilizing Open Door Policy, and providing direction/guidance on business processes/practices
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening to associates, touring stores and providing feedback, communicating/collaborating on store operations/technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate exceptional customer service standards to associates, manage/support customer service initiatives, ensure resolution of customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership for high-quality customer experience
- Drive financial performance/sales of designated store area by reviewing P&L statements, managing/assisting budgeting/forecasting/expense control, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, and developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, ensuring diversity/belonging, and recruiting/developing associates for staffing needs/company growth
- Coordinate/complete/oversight job-related activities/assignments by developing/maintaining stakeholder relationships, supporting customer/business plans/initiatives, identifying/communicating goals/objectives, building accountability/measuring progress, identifying/addressing improvements, demonstrating adaptability, and promoting continuous learning
- Ensure compliance with company policies/procedures and support mission/values/ethics/integrity by implementing action plans, utilizing/supporting Open Door Policy, and providing direction/guidance on applying these in business processes/practices
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the salary range for this Overnight Stocking Coach role?
This information is not specified in the job description.
What are the key responsibilities or skills needed for this role?
The role involves leading and developing teams through teaching, training, and feedback; modeling exceptional customer service; driving financial performance by managing P&L and expenses; providing supervision, hiring, and mentoring associates; and ensuring compliance with company policies.
What is the work arrangement or location for this position?
This information is not specified in the job description.
What does Walmart offer in terms of benefits or compensation?
The job description mentions that Walmart offers competitive benefits, but specific details are not provided.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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