Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and Tour to Teach methods
- Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate business objectives
- Experience modeling and demonstrating exceptional customer service standards using the One Best Way (OBW) service model
- Proficiency in managing customer service initiatives, resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
- Knowledge of reviewing and evaluating P&L statements, managing budgeting, forecasting, controlling expenses indexed to sales
- Expertise in monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, and implementing action plans to mitigate shrink and achieve sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset
- Ability to recruit and develop qualified associates to meet staffing needs and company growth
- Competence in coordinating job-related activities, developing relationships with stakeholders, supporting plans/initiatives, identifying goals/objectives, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Understanding of company policies, procedures, mission, values, ethics, integrity, Open Door Policy, and ability to implement related action plans
- Commitment to building high-performing teams, embracing differences, creating belonging culture, working collaboratively, attracting/retaining talent, acting with integrity, and supporting Walmart's regenerative goals
Responsibilities
- Lead and develop teams by teaching, training, listening to associates, touring stores, providing feedback, Tour to Teach, communicating/collaborating on operations, initiatives, merchandising, and company direction
- Introduce/lead change efforts, provide expectations/guidance for business solutions, communicate objectives to teams
- Model/demonstrate customer service standards, manage/support initiatives (e.g., store of the community, outreach), resolve customer issues, develop/implement action plans for deficiencies, lead process improvements
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise presentation/inventory/operations, implement action plans for shrink/sales/profit goals
- Provide supervision/development for hourly associates: hire, train, mentor, assign duties, set expectations, recognize, communicate consistently, promote belonging, recruit/develop for staffing/growth
- Coordinate/complete/oversee job activities: maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build/measure accountability, address improvements, promote learning/adaptability
- Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, utilize Open Door Policy, provide direction on business processes
- Build high-performing teams, embrace differences, foster belonging, create thriving opportunities
- Work collaboratively, build relationships, communicate positively to motivate/influence
- Attract/retain talent, empower/develop, recognize contributions
- Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (belonging, waste elimination, local giving)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position full-time?
Yes, this is a full-time position.
What are the key responsibilities of the Overnight Stocking Coach?
The role involves leading and developing teams, modeling exceptional customer service, driving financial performance and sales in the store area, providing supervision and development for associates, and ensuring compliance with company policies.
What skills are needed for this role?
Key skills include team leadership and development, customer service excellence, financial management including P&L review and budgeting, associate supervision and mentoring, and ensuring policy compliance.
What is the company culture like for this position?
The culture emphasizes building high-performing teams, embracing differences, promoting a belonging mindset, respecting the individual, and supporting values like ethics, integrity, and continuous learning.
What makes a strong candidate for this Overnight Stocking Coach role?
Strong candidates have experience in team leadership, associate development, customer service, financial oversight, and fostering an inclusive workplace environment.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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