(USA) Optical Manager NL1 - Sam's at Walmart

Austin, Texas, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, HealthcareIndustries

Requirements

  • Ability to drive sales through effective merchandise presentation, pricing, signing, instock/inventory levels, budgeting, forecasting, and assessing economic trends/community needs
  • Knowledge of proper Customer/Member service approaches and techniques to resolve needs, complaints, and issues within company guidelines
  • Capability to oversee community outreach programs and encourage Associates to participate
  • Expertise in ensuring compliance with company/legal policies, procedures, regulations, asset protection, safety controls, operational/quality assurance reviews, and confidentiality
  • Skills in providing supervision, hiring, training, mentoring, assigning duties, recognition, and promoting a belonging mindset for Associates
  • Proficiency in providing quality eyewear services: consulting/educating Members/Customers, selecting products, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, and maintaining Optical equipment
  • Ability to uphold Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing policies, and suggesting resolutions
  • Competence in coordinating/completing/overseeing job-related activities, developing stakeholder relationships, supporting plans/initiatives, setting goals, measuring progress, addressing improvements, and promoting adaptability/continuous learning
  • Alignment with "Respect the individual" principles: building high-performing teams, embracing differences, fostering belonging, working collaboratively, communicating effectively, attracting/retaining/developing talent
  • Alignment with "Act with Integrity" principles: maintaining/promoting integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, acting selfless/humble

Responsibilities

  • Drive sales in the Vision Center by ensuring effective merchandise presentation, accurate/competitive pricing, proper signing, instock/inventory levels, budgeting, forecasting sales, and assessing economic trends/community needs
  • Model, enforce, and provide direction/guidance to Associates on Customer/Member service to resolve needs/complaints/issues within company standards
  • Oversee implementation of and participate in community outreach programs; encourage Associates as good community members
  • Ensure compliance with company/legal policies/procedures/regulations by analyzing reports, implementing/monitoring asset protection/safety controls, overseeing reviews, developing action plans, providing direction on programs/initiatives, and directing Associates on confidentiality
  • Provide supervision/development for Vision Center Associates: hiring, training, mentoring, assigning duties, recognition, promoting belonging mindset
  • Provide quality eyewear by consulting/educating Members/Customers, selecting products, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, maintaining Optical equipment
  • Uphold Open Door Policy: meet with Associates, listen to concerns, research issues, review policies/procedures, suggest resolutions
  • Coordinate/complete/oversight job-related activities/assignments: develop/maintain stakeholder relationships, support plans/initiatives, identify/communicate goals/objectives, build accountability, measure progress, identify/address improvements, demonstrate adaptability, promote continuous learning
  • Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing Open Door Policy, providing direction on business processes/practices
  • Build high-performing teams, embrace differences, create belonging culture, work collaboratively, communicate impactfully, attract/retain/develop talent, maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals

Skills

Key technologies and capabilities for this role

sales forecastinginventory managementcustomer serviceteam supervisionstaff trainingasset protectionsafety compliancequality assuranceeyewear consultationprescription verificationoptical equipment maintenancecommunity outreach

Questions & Answers

Common questions about this position

Is this position full-time?

Yes, this is a full-time position.

What is the work location for this Optical Manager role?

This information is not specified in the job description.

What key skills are needed for the Optical Manager position?

Key skills include driving sales through merchandise presentation and inventory management, providing customer service and resolving issues, ensuring compliance with policies, supervising and developing associates, and providing quality eyewear services like consulting on products and verifying prescriptions.

What is the company culture like for this role?

The culture emphasizes building high-performing teams, embracing differences in people, cultures, and ideas, promoting a belonging mindset, and upholding the Open Door Policy for addressing associate concerns.

What makes a strong candidate for the Optical Manager role?

Strong candidates have experience in sales driving, customer service, team supervision and development, compliance management, and optical services like eyewear consultation and prescription verification.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

Land your dream remote job 3x faster with AI