(USA) Operations Manager at Walmart

Norfolk, Virginia, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to initiate, direct, and participate in community outreach programs
  • Skills in establishing and maintaining relationships with key community individuals or groups
  • Capability to represent the company to external organizations
  • Knowledge of company policies, procedures, asset protection, safety controls, and quality assurance standards
  • Experience in analyzing and interpreting reports, P&L statements, economic trends, and community needs
  • Proficiency in hiring, training, mentoring, evaluating performance, and providing feedback to hourly associates
  • Ability to ensure compliance with company policies, ethics, integrity standards, and support for the Open Door Policy
  • Skills in driving financial performance, controlling expenses, and budget forecasting
  • Commitment to diversity awareness and exceptional customer service standards (One Best Way service model)

Responsibilities

  • Encouraging and supporting associates and managers in community service and championing company-sponsored programs, events, and sustainability efforts
  • Holding hourly associates accountable, implementing and monitoring controls, developing action plans to correct deficiencies, and providing guidance on company programs and initiatives
  • Supervising and developing hourly associates through hiring, training, mentoring, assigning duties, performance evaluation, recognition, setting expectations, and ensuring diversity awareness
  • Modeling exceptional customer service, managing initiatives, resolving customer issues, and leading process improvements for high-quality customer experience
  • Assisting store manager in achieving sales and profit goals, reviewing P&L statements, controlling expenses, and developing plans to address financial deficiencies
  • Coordinating and overseeing job-related activities, developing stakeholder relationships, identifying goals, building accountability, measuring progress, and promoting continuous learning
  • Ensuring compliance with company mission, values, ethics, and integrity through action plans and guidance on business processes

Skills

Community Outreach
Compliance Management
Associate Supervision
Customer Service
Performance Evaluation
P&L Analysis
Safety Controls
Asset Protection
Training & Mentoring
Process Improvement

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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