(USA) Operations Manager at Walmart

Atlanta, Georgia, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to initiate, direct, and participate in community outreach programs, including building relationships with key community individuals/groups and representing the company externally
  • Knowledge of company policies, procedures, asset protection, safety controls, and quality assurance standards, with skills in analyzing reports and implementing action plans
  • Experience in supervising, hiring, training, mentoring, evaluating, and developing hourly associates, including providing recognition and promoting a belonging mindset
  • Proficiency in modeling exceptional customer service (One Best Way service model), resolving customer issues, and leading process improvements
  • Skills in driving financial performance, including reviewing P&L statements, controlling expenses, and forecasting budgets based on economic trends and community needs
  • Ability to coordinate job-related activities, develop stakeholder relationships, set goals, measure progress, and promote continuous learning/adaptability
  • Commitment to company mission, values, ethics, integrity, and the Open Door Policy
  • Leadership qualities to build high-performing teams, embrace diversity, foster belonging, work collaboratively, communicate effectively, attract/retain talent, and hold self/others accountable

Responsibilities

  • Initiate, direct, and participate in community outreach programs, champion company-sponsored programs, events, and sustainability efforts
  • Ensure compliance with company policies/procedures by holding associates accountable, implementing safety/asset protection controls, maintaining quality standards, and developing action plans
  • Provide supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, evaluating performance, setting expectations, and providing feedback/recognition
  • Model and demonstrate exceptional customer service, manage initiatives, resolve complaints/issues, and implement action plans for high-quality customer experience
  • Assist store manager in driving financial performance by achieving sales/profit goals, controlling expenses, correcting deficiencies, and participating in budget forecasting
  • Coordinate and oversee job-related activities, support stakeholder relationships, identify goals/objectives, build accountability, measure progress, and address improvement opportunities
  • Support company mission, values, ethics, and integrity by implementing action plans and utilizing the Open Door Policy

Skills

Operations Management
Team Supervision
Customer Service
Compliance
Safety Controls
Asset Protection
Associate Training
Mentoring
P&L Analysis
Community Outreach

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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