(USA) Member Team Lead at Walmart

Kentwood, Michigan, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to assist management with supervision, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, ensuring compliance with policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Knowledge of membership types, programs, benefits, processing memberships, upgrades, credit accounts, encouraging renewals, participating in sales/marketing events, maintaining documentation, and meeting membership goals
  • Skills in providing member service, including acknowledging members, identifying needs, assisting with purchases, locating merchandise, guiding on self-service technology, handling transactions at registers/self-checkout, and filling club pick-up orders
  • Capability to oversee assigned areas, handling claims/returns, zoning, arranging/organizing merchandise, identifying shrink/damages, maintaining carts/flatbeds, assisting with transport, using cart retrieval equipment, and keeping parking lots clean
  • Proficiency in completing accounting records, files, transactions, documentation; following accounting procedures; providing register funds; creating/interpreting financial reports; assisting investigations; preparing deposits/Cash Fund Transfers; investigating cash discrepancies; maintaining confidentiality/accuracy of financial/personal information
  • Ability to develop, communicate, implement processes by collaborating with managers/co-workers/customers/partners, analyzing information, monitoring progress, and addressing improvements
  • Demonstrated compliance with company policies, procedures, ethics/integrity standards, using Open Door Policy, and assisting with corrections
  • Leadership in teams by sharing resources/tools, determining needs/priorities, coordinating/executing assignments, providing feedback/support, ensuring timelines/quality, and modeling adaptation to change

Responsibilities

  • Assists management with supervising associates in assigned area by assigning duties, communicating goals/feedback, training on processes/procedures, providing direction/guidance on member service to resolve complaints/issues per guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting/hiring/scheduling/promoting/coaching/evaluating associates
  • Communicates/supports membership by providing info on types/programs/benefits to current/prospective members, processing memberships/upgrades/credit accounts, encouraging renewals, participating in sales/marketing events, completing/maintaining marketing recaps/documentation, striving to meet membership goals, promoting Sam's Club products/services
  • Provides/ensures member service by acknowledging members, identifying needs, assisting purchasing decisions, locating merchandise, guiding/supporting on self-service technology, assisting transactions at registers/self-checkout, ensuring club pick-up orders filled
  • Oversees assigned area by handling claims/returns, zoning area, arranging/organizing merchandise, identifying shrink/damages, organizing/maintaining carts/flatbeds availability, assisting members transporting items, utilizing cart retrieval equipment per policies, maintaining parking lot cleanliness
  • Completes accounting records/files/transactions/documentation per procedures, provides funds for registers, creates/interprets financial analysis reports, assists accounting investigations, prepares daily deposits, oversees Cash Fund Transfers, investigates overages/shortages in cash drawers/accounting office, maintains confidentiality/accuracy of financial/personal info
  • Develops/communicates/implements processes/practices to meet business needs by collaborating with managers/co-workers/customers/partners, analyzing/applying info from multiple sources, monitoring progress/results, identifying/addressing improvement opportunities
  • Demonstrates/promotes/supports compliance with policies/procedures/ethics/integrity by explaining/guiding/demonstrating application, implementing action plans, using Open Door Policy, assisting management correcting ethical/compliance issues
  • Leads/participates in teams by using/sharing resources/info/tools, determining customer needs/business priorities, coordinating/executing work assignments, providing advice/feedback/support for timelines/work quality, modeling/helping others adapt to change/challenges

Skills

Team Supervision
Associate Training
Member Service
Membership Sales
Customer Complaints Resolution
Inventory Management
Merchandise Organization
Cash Handling
Sales Marketing
Policy Compliance

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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