Member Service Guide
Devoted HealthSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Comply with company policies, procedures, and standards of ethics and integrity
- Use policies, data, and resources to complete work assignments and priorities
- Collaborate with managers, co-workers, customers, and other business partners
- Identify priorities, deadlines, and expectations; carry out tasks; communicate progress
- Adapt to and learn from change, difficulties, and feedback
- Implement related action plans and apply Open Door Policy
Responsibilities
- Ensure area of responsibility is maintained per company policies by handling returns, zoning the area, arranging/organizing merchandise, and identifying shrink/damages
- Provide member service by maintaining exit areas, reviewing receipts, acknowledging members, identifying needs, assisting with purchasing decisions and locating merchandise
- Maintain self-checkout area, resolve member issues/concerns, promote Sam's Club products/services, provide guidance on self-service technology, process purchases, assist with payments/returns/refunds/exchanges per policies for different membership/payment types
- Secure/safeguard Sam's Club assets/property by observing/communicating potential criminal activity, maintaining paperwork/logs/documentation, executing emergency response procedures, ensuring compliance with security/safety practices
- Assist with training Member Frontline Service associates on company processes/procedures, new technology/tool functionality, new program rollouts, and providing continuous learning/process improvement
- Determine and recommend ways to address improvement opportunities
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this Member Specialist position?
Benefits include health coverage (medical, vision, dental), financial benefits (401(k), stock purchase, company-paid life insurance), paid time off (PTO, parental leave, family care leave, etc.), and short-term/long-term disability.
Is this a full-time or part-time position?
This is a part-time position.
What is the work arrangement or location for this role?
This information is not specified in the job description.
What skills or experience are needed for the Member Specialist role?
The role requires skills in member service, handling returns and transactions, maintaining areas per company policies, assisting with security and asset protection, and training associates on processes and technology.
What makes a strong candidate for this Member Specialist position?
Strong candidates should excel in customer service, comply with company policies and ethics, collaborate with team members, adapt to change, and have the ability to train others on processes and new technology.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteFront-end Engineer
doolaSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Service Specialist
Allen Integrated Solutions LLCSalary not specified
- Full Time
- Entry Level & New Grad
RemoteMember Services Associate
Maven ClinicSalary not specified
- Full Time
- Entry Level & New Grad
RemoteWarehouse Clerk
BondSalary not specified
- Full Time
- Entry Level & New Grad
RemoteDeveloper Advocate
ElevenLabsSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteField Service Specialist
ZoetisSalary not specified
- Full Time
- Junior (1 to 2 years)