Member Service Guide
Devoted HealthSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Complies with company policies, procedures, and standards of ethics and integrity
- Uses policies, data, and resources to complete work assignments and priorities
- Collaborates with managers, coworkers, customers, and other business partners
- Identifies priorities, deadlines, and expectations; communicates progress and information
- Adapts to and learns from change, difficulties, and feedback
- Embraces differences in people, cultures, ideas, and experiences (Respect the Individual)
- Builds strong and trusting relationships; communicates with impact, energy, and positivity (Respect the Individual)
- Helps develop and mentor others; recognizes contributions (Respect the Individual)
- Maintains and promotes highest standards of integrity, ethics, and compliance (Act with Integrity)
- Acts in a selfless, humble, self-aware, honest, fair, and transparent manner (Act with Integrity)
- Delivers results while putting the customer first (Serve our Customers and Members)
- Makes decisions based on reliable information; balances short- and long-term priorities (Serve our Customers and Members)
- Displays curiosity, desire to learn, takes calculated risks, demonstrates courage and resilience (Strive for Excellence)
- Drives continuous improvements; is open to new technologies and skills; supports others through change (Strive for Excellence)
Responsibilities
- Ensures area of responsibility is maintained in accordance with company policies by handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
- Provides member service by maintaining exit areas, reviewing member receipts, acknowledging members, identifying member needs, assisting with purchasing decisions, and locating merchandise
- Provides member service by maintaining self-checkout area, resolving member issues, promoting Sam's Club products and services, providing guidance on self-service technology, processing purchases, assisting with payments, returns, refunds, and exchanges according to policies for different membership and payment types, and assisting with self-checkout transactions
- Assists with securing and safeguarding Sam's Club assets by observing and communicating potential criminal activity, maintaining paperwork logs and documentation, executing emergency response procedures, and ensuring compliance with security and safety practices
- Assists with training Member Frontline Service associates on company processes, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities
- Implements related action plans using the Open Door Policy and applies policies in executing business processes
- Determines and recommends ways to address improvement opportunities
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the salary range for the Member Specialist role?
This information is not specified in the job description.
Is this role remote or does it require on-site work?
This information is not specified in the job description.
What key skills are needed for this Member Specialist position?
Key skills include providing member service, handling returns and transactions, securing assets, training associates, and complying with company policies while collaborating with teams.
What is the company culture like at Walmart for this role?
The culture emphasizes respecting the individual by embracing differences, fostering belonging, building strong team relationships, acting with integrity, maintaining high ethical standards, and supporting Walmart's regenerative goals.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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