Member Services Associate
Maven ClinicSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Complies with company policies, procedures, and standards of ethics and integrity
- Uses policies, data, and resources to complete work assignments and priorities
- Collaborates with managers, coworkers, customers, and other business partners
- Adapts to and learns from change, difficulties, and feedback
- Embraces differences in people, cultures, ideas, and experiences (Respect the Individual)
- Works as a team, builds strong relationships, and communicates with impact (Respect the Individual)
- Maintains and promotes highest standards of integrity, ethics, and compliance (Act with Integrity)
- Delivers results while putting the customer first and makes decisions based on reliable information (Serve our Customers and Members)
- Displays curiosity, desire to learn, takes calculated risks, and drives continuous improvements (Strive for Excellence)
Responsibilities
- Ensures area of responsibility is maintained by handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
- Provides member service by maintaining exit areas, reviewing receipts, acknowledging members, identifying needs, assisting with purchasing decisions, and locating merchandise
- Maintains self-checkout area, resolves member issues, promotes Sam's Club products and services, provides guidance on self-service technology, processes purchases, and assists with payments, returns, refunds, and exchanges according to policies
- Assists with securing and safeguarding assets by observing and communicating potential criminal activity, maintaining documentation, executing emergency response procedures, and ensuring compliance with security and safety practices
- Assists with training Member Frontline Service associates on processes, procedures, new technology, tool functionality, program rollouts, and providing continuous learning opportunities
- Implements related action plans using the Open Door Policy and applies policies in business processes
- Identifies priorities, deadlines, expectations, carries out tasks, communicates progress, and recommends improvements
- Creates a culture of belonging, supports associates, helps attract talent, mentors others, and recognizes contributions (Respect the Individual)
- Models Walmart values, holds self and others accountable, and supports regenerative goals (Act with Integrity)
- Balances short- and long-term priorities, considers team impact, uses new technologies, and supports others through change (Serve our Customers and Members, Strive for Excellence)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
What is the salary or compensation for this role?
This information is not specified in the job description.
What key skills or responsibilities are required for the Member Specialist role?
Key responsibilities include providing member service by handling returns, assisting with self-checkout, processing purchases and returns, securing assets, training associates, and complying with company policies.
What is the company culture like at Walmart for this role?
The culture emphasizes Respect the Individual by embracing differences, creating belonging, working as a team, mentoring others, and Act with Integrity by maintaining high standards of ethics, modeling Walmart values, and supporting a regenerative company goal.
What makes a strong candidate for this Member Specialist position?
Strong candidates demonstrate customer service skills, ability to handle returns and self-checkout issues, asset protection awareness, training capabilities, and alignment with Walmart's values of respect, integrity, teamwork, and continuous improvement.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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